Teller Security Measures Not Followed
Suggested Strategy: Obviously, this is a huge risk for the company and
for the teller that the teller may not even be aware of. Bring awareness
to the risks involved, as well as awareness to the improvements that
need to be made.
Suggested Questions:
→ Rating Question: On a scale of one to six, with six representing a complete adherence to security protocol at your teller window, and one
representing a complete disregard for it, where would you rate yourself
and why? What actions can we take together to help you reach a six?
→ Risk Question: What risks do you think you might assume by not following the security measures that you were trained on? What risks
do you think the company might assume?
Suggested Activities:
→ Knowledge-Based Coaching: Walk me through (teach me) what needs to be always secured in your teller window. What protocol must
you follow with cash/your computer screen/etc.?
→ Make It Fun: Create a strategy together to help the teller stay on track with their safety protocol: give them five chips at the start of each day.
Each time you “catch” them forgetting something security -related, take
a chip away. Each day that they end with all five chips, let them know
that you’re noticing improvement (see supplemental coaching strategy)!
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