→ Peer-to-Peer Coaching: Have the teller interview two peers in the coming week about what habits they put into practice to keep their teller
station organized, and what differences they notice when their teller
station is less organized. The teller that you are coaching should come
back to your next coaching session with the answers to these
questions, along with two takeaways from each conversation that they
can put into practice in keeping their own teller station organized.
Supplemental Coaching Strategies:
→ Non-Verbal Coaching: Leave this person a hand-written note on their teller station when you observe an improvement in the organization of
their station. Be specific in letting them know what differences you
have noticed and how their actions will be beneficial.
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