Patience with Members
Suggested Strategy: Using a Present and Respond question, help the
individual direct their awareness to how they might be perceived by
others and what they can do to positively alter that perception.
Suggested Questions:
→ Present & Respond: Hypothetically, if I were to present to you that you need to improve your patience with members, how do you think you
would positively respond to that? What actions do you think you might
take in response?
→ Third-Party Question: What do you honestly think the perception that your average member currently has of you might be when you are
interacting with them? What actions do you think you must take to
positively alter that perception?
Suggested Activities:
→ Whiteboard Coaching: On the left side of a whiteboard, ask the individual to describe the current perception of their patience and the
message it sends to their members. On the right side of the board, ask
them to describe what the ideal perception they would like to give their
members might be. Then, erase the left side of the board and work
with the individual to create a list of actions they will take to give a more
positive and patient perception to their members. Brainstorm strategies
for the individual to implement when they can sense that they are
becoming impatient.
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