→ Whiteboard Coaching: On the left side of a whiteboard, write down how the individual believes their members would currently
describe their energy in their interactions. On the right side of the
board, ask the individual to define what they believe ideal energy in
member interactions looks like. Then, erase the left side of the
board and work together with the individual to create a list of
actions for them to take to increase their positive energy when
working with members.
Suggested Learning Projects:
→ Observational Coaching: Assign the individual to observe their peers as they interact with members in the coming week. What can the
individual observe related to their peers’ energy in their interactions?
What strategies do their peers seem to have in place to maintain their
energy, even when faced with challenges? How do they specifically
impact their relationships with their members with positive energy?
What takeaways can the individual you are coaching put into practice in
their own methods of maintaining positive energy in member
interactions?
Supplemental Coaching Strategies:
→ 30-Second Coaching: Using positive reinforcement, take 30 seconds to verbally acknowledge the individual’s improvement in their positive
energy when working with members. Be specific in sharing with them
the actions they have taken and how their efforts are beneficial as they
work toward their goals that you had discussed previously.
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