CoachApply Master for Jacksonville Public Library

Representative Not Reaching Sales Goals

Suggested Strategy: Utilize a Present & Respond question to incite

positive thinking as it relates to the representative participating in

creating an improvement strategy.

Suggested Questions:

→ Present & Respond: Hypothetically, if I were to share with you that you need to become more deliberate in working to reach your weekly or

monthly sales goals, how do you think you would positively respond to

that feedback?

→ Self-Actualized Question: What actions do you think you would take in response to that feedback? How can I work with you to make those

improvements possible?

Suggested Activities:

→ Whiteboard Coaching: Through visual analysis, compare the representative’s current strategies for reaching sales goals with the

ideal behaviors that will positively contribute to their success in reaching

these goals. On the left side of the board, write down the

rep resentative’s description of how they currently approach their sales

goals. On the right side, ask them to describe what the ideal approach

to reaching sales goals would be for someone in their position. Erase

the left side of the board and work with the representative to create a

specific action plan that they can put into place to make the

improvements discussed at the start of your coaching session.

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