CoachApply Master for Jacksonville Public Library

Asking for Referrals

Suggested Strategy: Start your coaching conversation with a Define &

Coach discussion to ensure that the individual understands the

expectations set for them in their position.

Suggested Questions:

→ Define & Coach : When you think about success in asking for referrals,

how do you think you would define what that specifically looks like?

→ Self-Actualized Question: What actions do you think you must

specifically take to put that definition into practice in your own sales

conversations?

Suggested Activities:

→ Discussion: Work with the individual to create scripts that they can

utilize in their sales conversations when asking for referrals.

→ Role Play: Have the individual practice these scripts with you in a role

play scenario so that they can become more confident in implementing

them in their real conversations with customers to ask for referrals.

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