CoachApply Master for Jacksonville Public Library

Building Relationships with Clients

Suggested Strategy: Using a Rating Question, the person you are

coaching is put in a position where they must evaluate their own efforts

to build relationships with clients, rather than just execute the

transaction.

Suggested Questions:

→ Rating Question: On a scale of one to six, with

six representing that you focus an equal amount

of effort on building a relationship with your

clients as you do on the transaction itself, and

one representing that youput no effort at all into

the relationship, where would you rate yourself

and why?

→ Risk Question: What risks do you think you

might mitigate by buildinga relationship with your

clients as well as meeting their needs in the

transaction?

→ Self-Actualized Question: What actions do you

think we can take together to help you find a

balance in placing your efforts between the

transaction itself and the relationship with the client?

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