→ Peer-to-Peer Coaching: Assign your coaching target to meet with a
new peer each week to discuss how their peers put energy into building
relationships with their clients. What benefits do they find come through
as a result of their efforts to balance the relationships with their clients
with meeting their expectations for the transaction itself? What
takeaways from their peer conversations can the individual put into
practice in their own relationship-building with their clients? Discuss the
answers to these questions at your next coaching session.
Supplemental Coaching Strategies:
→ Non-Verbal Coaching: As the individual you are coaching begins to
find balance between building relationships with their clients and
executing the transaction, leave a handwritten note at their
workstationsharing with them that you have observed their efforts. Be
specific in sharing with them the actions that they have taken to find
that balance and the tangible positive outcomes as a result of their
efforts. Let themknow that their efforts are appreciated by you and
how they are beneficial for the individual as they interact with their
clients.
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