New Frontier Client Spotlight: Irene Rayas
When we first met Irene Rayas, it was a difficult time for her family. “Right away, I could tell New Frontier was different,” Irene said. “Hillary was a human being. She was the second attorney I’d called that day, and the first one was unwilling to help and also rude. Hillary’s firm was helpful, and even over the phone, I could tell she was a caring, concerned person.” “I almost didn’t make that call,” Irene adds. We’re so glad that she did — a friendship blossomed from those unfortunate circumstances, and it’s indicative of the kind of close relationships that develop between our firm and our clients. “Hillary knew exactly how I felt and how our family felt.” Empathy is an important part of what we do as attorneys, and understanding where our clients are at in their lives is key to helping themwith their cases. After all, we aren’t just here to take on and win a case. Our job description is to “act in the client’s best interest,” and that can go a fair bit beyond just the case itself. It’s a sentiment that Irene echoes. “It’s not about the money at New Frontier. At all.” As Irene discovered, we try to help clients when we can with the financial aspects of the case because we
understand that many of them are in a bad financial situation due to their status and the status of their legal case. That first meeting took place almost three years ago, but Irene has heard from us regularly since
then with updates or just text messages to see how she’s doing. “Every time we’d call, we’d look at the time and realize we had to go! Otherwise, Hillary and I could be on the phone for hours!” Meeting her in person was an amazing experience for all of us, and her determination really gives us a lot of hope — just as we try to give her hope for the legal aspects of what’s going on. As we enter a new season, we’re thinking of all the clients we’ve had because no matter how many there are, it doesn’t stop those relationships from developing, sometimes even into close friendships. We’re here for our clients, and they’re an amazing part of what we do.
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“When I let go of what I am, I become what I might be.” – Lao Tzu
ARBOR ARIES
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BASEBALL CHERRIES
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