Table of contents
Retail support teams........................................................................................................................................................................ 3
Retail Field Team rota ................................................................................................................................. 3
Superuser rota .............................................................................................................................................. 4
Customer Services Team operating hours ................................................................................................ 5
Marketing Team ................................................................................................................................................................................. 6
Key POS delivery dates ................................................................................................................................ 6
Key POS promotional changeover dates .................................................................................................. 6
People Team ........................................................................................................................................................................................ 7
IT Team ...................................................................................................................................................................................................8
Risk Team...............................................................................................................................................................................................9
Stock and Finance ..........................................................................................................................................................................10
Compulsory Year End Banking ................................................................................................................. 10
Stock and POs ............................................................................................................................................ 10
Business continuity .......................................................................................................................................................................... 11
Manual Order Pads / Laptops (only when authorised by DM) ............................................................ 11
Manual Card Payments ......................................................................................................................... 11
FAQs ....................................................................................................................................................................................................... 12
Declaration ...................................................................................................................................................................................... 14
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