IT Team
Below are some of the most common IT issues that you may face. If possible, you should try to resolve issues by referring to the support guides available on MyDreams (pictured left) at [Retail Home > Store Operations > Guides > IT], or by logging into the IT self-service portal (pictured right). Please remember that IT don’t monitor Bedspace
Some common issues include:
• How to recover from a NavPad error after payment has been taken (XML error)
Changing Paragon order status
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Order saving failed
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PED stuck on ‘connecting’
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• Excel documents not displaying in excel viewer (even if visible in previewer)
If you are unable to resolve any IT-related issues, you should log a ticket as usual with the IT Service Desk, either via the portal or by emailing ServiceDesk@dreams.co.uk.
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