Though many people are quick to say failure is not an option, it doesn’t make a lot of sense. If we never failed at anything, create the building blocks to success — it might be rough and bumpy, but we learn and move forward. It’s the same when you find an angry customer on your hands. You can use the opportunity to learn and make sure their next experience is better. How do you handle a mistake? First, don’t point fingers. If a customer wasn’t satisfied with their interaction with your business, own up to it. When you try to defend yourself, it creates more issues. The how would we learn from our mistakes? Mistakes
customer wants the problem resolved. They don’t care about the reason you failed. Approach the problem with an open mind and calm demeanor. Let the customer know that you are sorry for your mistake, and be empathetic. As a bonus, offer them a free coupon of some kind to entice the customer to come back to your company. It shows that you are truly sorry for what they went through. Facing negative feedback through online reviews can be tricky. It can feel as though they’ll make or break your company. This, similar to talking to an angry customer, depends on how you handle the situation. One option is to focus on getting the review removed. If you have proof that the review is untrue, this may be possible. However, if the review is correct, addressing it as politely and calmly as you can will be the best approach. Let them know you are aware of the problem and that it’s being addressed. Everyone makes mistakes, but it’s how we fix and learn from our mistakes that shows our true colors. Showing your customers you are able to handle mistakes will leave a far more lasting impression than the mistake ever will. Pasta With Turkey & Broccoli This simple, delicious recipe only takes 20 minutes from start to finish. It’s also a great way to encourage kids to eat their broccoli. The next time you make pasta, leave the canned sauce in the pantry and make this instead!
Handling Negative Customer Experience
Have a Laugh!
Ingredients
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3/4 pound pasta (shells or orecchiette) 2 cups broccoli florets 3 tablespoons olive oil 1 pound ground turkey
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2 cloves garlic, chopped 1/2 teaspoon crushed red pepper
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Salt
Parmesan cheese
Directions
1. Cook the pasta according to package directions. Add broccoli when pasta is 1 minute from done. Drain both and return to pot. 2. Heat 1 tablespoon olive oil
and a pinch of salt. Cook while breaking up meat with a wooden spoon for 3–5 minutes. 3. Combine turkey with pasta
and broccoli mixture, adding the remaining olive oil as you stir. Serve in bowls topped with Parmesan cheese.
in a skillet over medium- high heat. Add the turkey, garlic, crushed red pepper,
(Recipe inspired by realsimple.com)
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