Fal l IsHere! Fall 2022 I Edition 18
Executive Perspective Butch Patrick, CEO
What 's Inside
Happy Halloween! I hope you and your families are getting ready to kick off the holiday season with decorations, treats, and a lot of fun. At our annual leadership conference, held in September, we enjoyed the presentation and concepts of the FISH! Philosophy, which is featured in this SOAR edition. The core concept of FISH! is to enjoy work, life, family, and friends with a positive, giving attitude. We all can make an impact on our customers, co-workers, and others that we interact with by bringing energy, passion, and a positive attitude to work with us every day. I hope you will have the time to explore the four simple practices of the FISH! philosophy and how they can enhance your adventure through life. In the field, LaTour Hotels & Resorts continues to drive improvements at various resorts with Hurricane Ian damage adding complexity to this process. Currently, major work is occurring at the following properties: - Coconut Palms Beach Resort II experienced substantial damage during the hurricane. LaTour had completed an interior renovation plan for the resort prior to the hurricane and will now combine repairing the damage with the interior renovation work while portions of the resort are offline to get these repairs completed. At reopening in late spring, it will be a completely renovated property.
2022 Zealandia Holding Company Leadership Conference Congratulations to this year's award recipients!
Highlights around Zealandia! Team members celebrate the holidays...
New leadership, promotions, and more!
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Executive Perspective Continued...
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- Vacation Villas II sustained considerable damage to one of its three buildings. At this point, we don?t yet know how long this building will be offline or the extent of any renovation plan. We will update you on the progress in the next newsletter. - West Point Park and Festiva Orlando Resort sustained major water intrusion but thankfully, limited physical damage. We anticipate all remediation to completed by November 1st. During the next year, replacing all windows and doors will be a priority which should prevent this type of damage in the future. In addition, ownership of buildings B, G, and H were transferred to Brewtown Living. Renovations will begin on them in November with completion expected in April. When completed, the property will have 168 apartments and twenty-four timeshare units. - Coconut Malorie owners have approved a public area improvement plan that includes exterior repairs and painting, pool improvements, along with improvements to hallways, the lobby, and other public areas. This is the first major renovation of this property since we acquired it, and the outcome will have a major impact on the appearance of the resort. As I mentioned previously, Festiva Real Estate Holdings, LLC has development plans for 63 three-bedroom condominiums in Atlantic Beach, NC. Although the town provided preliminary approval in February, we are still working to obtain the final approval for the storm water runoff plans. We expect approval soon and will then proceed with finalizing the building plans, obtaining the projected cost, and ensuring the market can still absorb these new condominiums at an attractive price.
Hopefully, we will be in position to begin construction by late spring of 2023. Before the next SOAR edition is released, we will have seen the termination of both timeshare associations at Hot Springs Village I (40 units) and Southcape Resort Phase I (31 units). Both timeshare regimes have automatic termination dates as part of their governing documents, but owners can vote to extend the dates. However, based on the interaction with the owners at both properties, we anticipate these associations to allow the regime to terminate. We have appraisals for both properties and intend to make purchase offers for the units. If successful, these will become part of Brewtown?s multi-family portfolio. Thank you again for your contributions every day to Zealandia?s success and I wish you a wonderful holiday season filled with thanks and joy!
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ZHC Hosts Summer Cookout Asheville, NC
In August of 2022, corporate employees along with TSA Choice gathered for an afternoon of summer eats and backyard shenanigans. "It's always nice to step away from the office during the day and have a little friendly competition with team members," said Bob Mattei, Director of Operations, RTX. Kyle Smith, VP of Operations and Dennis Patenotte, CFO, ran grill operations while competition heated up over several games, badminton, volleyball, corn hole, and more! No one kept score but with delicious food, great conversation with co-workers, and "all play - no work", we were all winners that day!
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2022 Z eal andi a Hol di ng Company Leader shi p Conf er ence
A special thank you to all of our sponsors and attendees for another successful conference!
Each year, leaders from our family of brands travel from near and far to attend our annual Leadership Conference. This year?s conference was held in September 2022 in Music City - Nashville, Tennessee! The conference offers us a chance to reunite and reconnect, but also provides an opportunity to discuss in detail what?s coming next for Zealandia Holding Company. After unprecedented times lead to many challenges over the last few years, this year brought with it a breath of fresh air, growth and new goals. As Butch Patrick, CEO of Zealandia Holding Company, shared in his welcoming presentation, the future is bright for Zealandia and we are focused on what exciting new opportunities lie ahead of us. As we look to the future, our goal is to continue to grow our new business model of projects and strengthen our presence within the
multi-family rental market. On that positive note we welcomed back our guest speaker, who furthered our knowledge of the FISH Philosophy! Conference attendees were taught the importance of their leadership styles and how they directly impact a working environment by answering questions like who are you being ? When leaders learn to be there , choose your attitude , make their day , an play , we learn that a healthy and happy work environment starts with good leadership. The evening ended with a celebratory dinner filled with live music, great conversation, a whisky tasting, and our annual awards. For those new to our organization or unfamiliar, Zealandia Holding Company receives nominations from our employees. We appreciate everyone one of you who took the time to recognize a colleague for a job well done.
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This year, we are pleased to announce the following winners of the 2022 Zealandia Holding Company Leadership Awards. The Culture Award was awarded to Hunter Knight, Project Coordinator, TSA Choice. His co-workers had the following to say about Hunter: ?The culture we have worked together to create and our passion for execution are key ingredients that make Hunter stand out.? Congratulations Hunter, your dedication to your team is admirable! The Partnership Award was awarded to Sarah Gruber, Association Compliance Manager, Zealandia Holding Company . Her co-workers had the following things to say about Sarah: ?Sarah never hesitates to assist when needed and really takes into consideration the needs of the operation and the time constraints we face daily. She is always a pleasure to work with due to her solid demeanor and professional attitude." Congratulations Sarah, you're a great example of the FISH Philosophy at work! The Innovation Award was awarded to Todd Lea, Software Development Manager, LaTour Hotels and Resorts . His co-workers had the following things to say about Todd: ?I am very proud of the work that Todd and the entire IT group does to support ZHC. Todd has been a great asset to ZHC in a little over a year with the company, and I am thrilled that his colleagues recognize his contributions and nominated him for this award.? Congratulations Todd, we appreciate all that you do!
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The President?s Award was awarded to Zac Winecoff, Call Center Manger, Resort Travel and Xchange . His co-workers had the following things to say about Zac: ?I am not surprised one bit that Zac was presented with the President?s Award. Zac leads one of the largest teams in our portfolio of companies and has been overachieving since day one. He empowers his team to make decisions and is constantly working with them on new ideas and initiatives to improve the businesses. I am so proud that he was awarded this and I appreciate him as a coworker so much." Congratulations Zac, we look forward to seeing all that you do next! The Wayne Kinser Award was awarded to Brittany Fields, Controller, LaTour Hotels and Resorts . Her co-workers had the following things to say about Brittany: ?She's da best ? ! Many of us have had the pleasure to work with Brittany on many occasions. Her dedication to our family of companies is unparalleled. She is always willing to lend advice, solve problems, and always has the success of our brands top of mind. In fact, in 2018, Brittany also received the President's Award, presented by Scott Styron, President of LaTour Hotels & Resorts. If you have not had the privilege of working with Brittany, we encourage you to say hello the next time you visit the Asheville office or by email!? Congratulations Brittany, your hardwork does not go unnoticed!
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Dow nload leadership ideas or visit FISHPHILOSOPHY.COM
ORLANDO BUDGET WORKSHOP May 10 - 13, 2022
Earlier in the quarter, resort leaders gathered in Orlando, Florida for some budget skills training led by Daniel Hamman, Senior Regional Director of Operations, and Jackie Wickiser, Senior Regional Director of Operations. The very informative budget workshop helped shape budget goals and development. "It was a pleasure attending and I always love getting together with such a fun group of General Managers!" said Jessica Jones, General Manager, Frenchmen Orleans at 519.
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Z HCHi ghl i ghts! Want to share your team activities?Email sferguson@latourgroup.com to be featured in SOAR.
Frenchmen Orleans at 519 gets Festive for the Halloween season!
CP2 maintenance team rocking their breast cancer awareness t-shirts for the month of October.
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Frenchmen Orleans at 519 experiences NOLA during a team outing!
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The team at The Atrium celebrate winning the 2022 RCI Gold Crown Award
Ellington Resort Celebrates the 4th of July!
Coconut Malorie Resort dresses up for Halloween
Ocean Club Resort decorates pumpkins and polls team members and guests!
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Getting to know our fellow ZHC family members
Let's give a warm welcome to the newest ZHC employees. Every issue we will be highlighting a few fun facts about our colleagues. To be featured, email sferguson@latourgroup.com.
Meet Hannah Sayeed, Ellington Resort
Q. How long have you been with LaTour? A. I have been with LaTour for almost a year and a half.
Q. What was it about the company/position that intrigued you? A. While interviewing the environment felt very comfortable and it opened up new opportunities. Q. What are some of the things you do in your role? A. Interacting with guests, helping with the OTAs, complete special projects such as flyers that tell guests what events are happening around the town. Q. What is your favorite part of your job? A. My fellow coworkers, they have become a second family to me. Q. Where do you see yourself in 3 years? A. I don't know exactly where I will be but as long as I am with my family, happy and healthy, that is all that matters.
Meet Christopher Ray, Owner Services
Q. How long have you been with LaTour/FAC? A . A little over 1 Year now.
Q. What was it about the company/position that intrigued you ? A. Being able to work remotely so I can spend time with the family. Q. What are some of the things you do in your role? A. I answer calls for FAC,Deeded Weeks, & Blue Heron. I am always looking for more opportunities to grow though. Q. What is your favorite part of your job? A. How we communicate and work as a team makes me feel like we are all one team one dream, that makes me feel GREAT! Q. Where do you see yourself in 3 years?
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Blanca Gomez, Orlando Based, Expands Her Role
LaTour Welcomes The Following Leaders
In our last issue of SOAR, we announced that Blanca Gomez was the new resort manager of Festiva Orlando Resort. Fast forward to early September and her leadership footprint has already expanded to a neighboring resort, Vacation Villas Two at Fantasy World (VV2). As Butch mentioned, with the redevelopment taking place on the grounds of Festiva Orlando Resort. Blanca will now oversee the 24 keys at Festiva Orlando Resort and all of VV2. We are excited to see her step into this dual role. Best of luck Blanca! Jared Resch Relocates to St. Maarten to Lead The Atrium Beach Resort & Spa Many of you know Jared Resch for his successful tenure as the General Manager of Church Street Inn, Charleston, SC. However in third quarter, Jared along with his wife, relocated to sunny St. Maarten, where he will oversee daily operations of the resort. Along with Jared's ability to lead a team and the islands COVID restrictions lifting, the future is bright at The Atrium!
Eric Hagman Resort Manager Park Plaza Resort
Eric joins our team with years of experience in the hospitality industry. Eric started his career in collections but moved into a leadership role with the Financial Services Call Center. Eric was the assistant general manager for the Grand Desert Resort opening and operations. His first general manager role was in the Fairfield Resort property at Jimminy Peak Ski Resort...
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Eric Curtis General Manager Church Street Inn
Eric started his career as a front desk agent in 2008 with Interstate Hotels and Resorts. After years in the industry, he graduated from the Culinary Institute of Charleston, majoring in Hospitality and Tourism Management. This led him to take on the role of Guest Services Manager for the fourth largest Marriott property in Charleston, SC.
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Welcome To The Zealandia Family Kari Martin, Coconut Palms New Smyrna (CP2) Amanda Walsh, Banff Gate Mountain Resort Carrie Wade, Hot Springs Village / Los Lagos Eric Hagman, Park Plaza Resort
Congr at ul at i ons On The Following Achievements Ladislav Markalous, Executive Housekeeper Panorama Vacation Retreat Savannah Haney, Managed Services Help Desk Technician TSAChoice Breanne Mauzy, Legal Administrative Assistant Zealandia Holding Company Corporate Ronni O'Brien, Administrative and Training Coordinator - RTX Resort Travel and Exchange, Inc. Joshua Nielsen, Regional Administrative Assistant LHR Corporate Blanca Gomez, General Manager Vacation Villas at Fantasy World II Jeremy Moser, Senior Regional Director of Operations LHR Corporate Daniel Hamman, Senior Regional Director of Operations LHR Corporate Jacqueline Wickiser, Senior Regional Director of Operations LHR Corporate
Jessica Parker, Escapes to the Shores Elijah Klick, Ellington Wachesaw Golf
Tomoaki Saito, Banff Gate Mountain Resort Charles James, Atrium Beach Resort & Spa Carter Little, Ellington Wachesaw Golf Jesus Cruz, Vacation Villas at Fantasy World II Carla Festa, Rangeley Lake Resort Amber Jackson, Vacation Villas at Fantasy World II Ondrej Majtan, Banff Gate Mountain Resort Emersynn Farrell, Whistler Bryan Turton, Ellington Wachesaw Golf Erik Collado, Park Plaza Resort Noah McKin, TSAChoice Zulma Morales, Blue Heron Beach Resort Eric Curtis, Church Street Inn Dylan Sexton, TSAChoice Stephen Natoli, Ellington Wachesaw Golf Savannah Johnson, Cabins at Green Mountain Phillip Lewis, Park Plaza Resort Ian Marshall, TSAChoice Jeff Koehler, Ellington Wachesaw Golf Trevor Tompkins, Peppertree Atlantic Beach Anthony Smith, TSAChoice Robert Swezey, Grand Harbor Golf & Yacht Club
Elizabeth Miller, Travel Consultant Resort Travel and Exchange, Inc.
5-year Anniversary
10-year Anniversary 15-year Anniversary
Deborah Edgerton Alexander Villalobos Samantha McMahon Harold Adams
Kyle Smith Christie McMinn Sarah Ferguson Linda Ennis
Michael Moss Elena Wofford Sheralyn Moon-Rea
John McGee Kathryn Sanchez Jeremy Moser Kevin Wray Scott Carson
Justine Loucks Sarah Happel Terry Hall
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Mission
Our mission is to be a value-added, strategic investor to related, privately-held companies. By leveraging our assets, business synergies and professional teams we can provide the necessary capital, core function management, and strategic leadership needed for sustained growth.
Vision
Synergy
Our vision is to be a diverse, customer-centric group of service providers to both businesses and individuals while promoting and developing our employees?personal and financial success.
Values
Diversity : Encouraging healthy debate and differences of opinion from people with different ideas, strengths, interests and cultural backgrounds. Customer Commitment: Focusing on the end user of each and every business to drive decisions. Performance: Committed in heart and mind to delivering the highest level of quality in all that we do. Entrepreneurial Spirit : Taking risks, reaching beyond boundaries, and continued experimentation.
Ownership
Advancement
13 We are a diverse collection of privately-held companies who excel in value-added, long-term opportunities by leveraging our assets, business synergies and professional teams. - We provide the necessary capital, core function management, and strategic leadership needed for sustained growth. - We are dedicated to the pursuit of top-line and bottom-line growth. - We strengthen our companies through technological enhancements and product expertise. - We reinforce our partner relationships and inspire life-long relationships with our customers. - We attract, support and develop talented and loyal industry experts with an entrepreneurial spirit. What Ties Us Together
Rewards
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