Sameer Bhatnagar linkedin.com/in/sameeranoopbhatnagar ■ Career history: Program Manager, Medallia, India Team Leader, Etech Global Services, India Associate Team Leader, Etech Global Services, India Lead Analyst II, Etech Global Services, India ■ Education highlights: MBA, Warwick Business School, UK BEng, Information Technology, Pune University, India
■ Nationality: Indian
■ Languages: Hindi (native) English (fluent)
■ Career achievements: Led the global roll out of Medallia’s customer experience programme for the largest industrial manufacturing company in Europe, Siemens. Led an international team working in four different time zones and managed stakeholders for 24 different countries, enabling and training them on the tools. The project generated revenue of US$2 million. Led and scaled the team responsible for delivery in the European region. Managed European clients, provided coaching to ensure high quality delivery from the team, and defined staffing strategies to ensure proper distribution of skill set and experience across more than 100 client accounts. Grew the headcount of the team from 15 to 28 FTE over three years. As one of the first hires of an Indian subcontracting firm, helped create structure, provide leadership, and define processes such as recruitment, training, and a new hires onboarding programme and professional improvement plan to scale the team. Led to growth of the number of employees from ten to more than 300 FTE over seven years.
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