Noortaj (Noor) Shiak linkedin.com/in/noortajshiak ■ Career history: Processing Specialist, Emirates National Bank of Dubai, UAE Client Support Engineer, SS&C Technologies, India Quality Analyst, Thomson Reuters, India ■ Education highlights: MBA, Warwick Business School, UK BEng, Electrical and Electronics, Bangalore University, India
■ Nationality: Indian
■ Languages: Urdu (native)
English (fluent) Hindi (fluent)
■ Career achievements: Managed the adoption of a workforce management system that streamlined task distribution for the Trade Finance department of the largest bank in the UAE. Studied the skills and product knowledge of the Operations team and translated these skills to the system. A strategic skills-based allotment reduced the turnaround time of the transactions, which saved over 3.5 FTEs. Led a team of eight for Eximbills Enterprise and SWIFT 2020 upgrade testing. With the IT projects and Credit operations team, created an extensive testing environment to ensure 100% accuracy. The upgrades were deployed into production with zero issues. Post go-live, with acquired system expertise, the number of issues raised to the Application Support team was reduced by 20%. Spearheaded development of real-time alerts for all trade services offered by the bank. With a clear understanding of customer expectation and system capabilities, identified the key transaction stages that required notification to customers. On-time alerts with efficient information reduced the number of customer calls and escalations to the Helpdesk team by 40%.
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