How to
Charge a virtual credit card Virtual credit cards are charged as a card-not-present transaction. Process just like you would process a no-show. Troubleshoot when you can’t find the Third Party Credit Card Authorisation Form If you have checked your emails or reservation system and can’t locate the form, please contact CTM and request they resend the form for you. If the guest has the CTM mobile app they can trigger a form to be resent by clicking the: “Send Authorisation” button in the app. Find the CVV The CVV number will not display due to CBA regulations, if you require the CVV number, please contact CTM. You will find their contact details on page 1. Send the Tax Invoice Send the tax invoice to the email address specified on the Third Party Credit Card Authorisation Form. This email address is unique to each authorisation form. Check-in guests using the CTM app Guests can display their virtual card details, or resend the authorisation form to your hotel email address directly from the CTM mobile app. Check if amenities are covered by the virtual credit card See the payment restrictions section in the Third Party Credit Card Authorisation Form. If the card covers room rate only, ask the guest for another payment method for amenities. Avoid a card decline/Troubleshoot a card decline ø Charge amenities only if they are included. See the Payment Restrictions section on the Third Party Credit Card Authorisation Form, charge only what is included to avoid a card decline. ø Pre-authorised charges could exceed the card limit. Be aware that pre-authorisation charges will reduce the spend available on the card for a period of time and therefore may exceed the card limit at point of sale.
Third Party Credit Card Authorisation Form Find this form in your reservations email/inbox or system. It carries all the necessary payment information for charging a virtual credit card:
Booking Details
Guest Details
Third Party Credit Card Authorisation Form
Here are the payment details for the booking below, booked by Corporate Travel Management
Booking Details Hotel
Client Details Client
YOUR HOTEL
UTAS - University of Tasmania, Financial Services, Locked Bag 1353, Launceston, TAS, AU 7250,
Your Reference
000000000
Arrival Date
Monday, 08 May 2023 (08/05/2023)
Number Of Nights
1
Tel
- -
Guest Name
GUESTS NAME
Fax
Estimated Total Cost Special Requests
$000.00 AUD
Client Contact
-
-
Room Type
ROOM
Cancellation Policy Cancel 24 hours prior to arrival All amendments and cancellations must be confirmed by Corporate Travel Management prior to their effect taking place
Payment & Invoice Details Form Of Payment
Virtual Card (our Card ID: 00000000)
Payment Restrictions Room Only
Its a legal requirement for you to send a tax invoice for this booking. The invoice must include the company name as address as stated below. Please send the invoice in PDF, JPG or PNG format to the email address provided.
Invoice
Invoice Address
Financial Services, Locked Bag 1353, Launceston, TAS, AU 7250
Email Invoice To
SKBBUZGV@cspinvoice.com
You are required to debit the card below ending 0000 according to the Payment Restrictions, adjusting the total amount with applicable taxes. You will be required to charge the guest directly for any additional charges outside of the Payment Restrictions. The full payment card details have already been send securely to you and will be available in your Reservation System with the last four digits and expiry date as below.
Payment
5550 0500 0000 0000 EXP: 00/00
Payment Restrictions
Payment & Invoice Details
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