JOB DESCRIPTION
Aims & Objectives
Accountable for the day-to-day management of matters relating to property and facilities in Scale Space buildings to agreed service levels.
The post holder must ensure that a quality, value for money service is provided within the policies and procedures set by Scale Space.
In doing so, the post holder will be responsible for budgets and activities, as assigned but not limited to, associated with the Building Service Charge on behalf of Scale Space.
Responsible to: Customer Experience Director
Direct subordinates: Staff and Service Partners as allocated
Key Responsibilities • Provide lead role on local building matters, managing conflicts in priorities where applicable. Provide a monthly review and update on priorities including current service provision, budgetary forecasts, invoicing, short and long-term maintenance plans and refurbishment priorities.
• Accepting the Phase B/C building from the main contractor and preparing them for operations, including the preparation of any/all procedures and processes required.
• Ensure that buildings and plant operate in an efficient, economic and safe manner and in accordance with College policies and statutory requirements.
• Accountable for overseeing the effective delivery of Facility services within their demise.
• Where appropriate, arrange and monitor local contracts and Service Level Agreements (SLAs) and other suppliers to ensure an integrated presentation of Facility Management functions.
• Where the responsibility for a facilities service lies with another, the Building Manager will monitor and manage local matters (as required) but ensure issues are escalated to the responsible officer in good time.
• Responsible for setting and managing capital budgets. The post-holder must work within the budgets provided,ensure rechargeable costs are recovered promptly and deliver regular reports on budget status.
• Accountability for financial expenditure, limited to the FM function, as set by Scale Space Finance Controller.
• Responsible for, once approved, facilitating tenant fit-out works, ensuring that disruption to all parties is kept to a minimum.
• Responsible for facilitating tenant move-in process and ensuring the necessary building orientations and inductions are delivered.
• Being the main point of contact for tenants in relation to any issues associated with maintenance and building facilities, raising those internally with relevant teams and seeing those being implemented while keeping the tenant up to date as to progress.
• Responsible for the escalation of issues, whether occurring during or outside of normal working hours, ensuring senior management and clients are kept fully appraised of events, in good time.
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