up?’ of the situation, we’re the only private company. And that’s how we provide a better quality, more reliability.”
“The coolest experience I’ve had in all my years was just six years ago in PEI at Credit Union Place when Jerry Seinfeld came to town. We provided security and his manager was talking with a group of us in the back before the perfor- mance and he [Jerry Seinfeld] all of a sudden came and joined the discussion. The best part of it all was learning that he is him, if you get me,” Dan laughed. “It felt like I was in an episode of Seinfeld. His whole demeanour is just like his character – he should have never been paid that much to star in that show! There was no pretense; he engaged everybody.” For Dan and the Toursec family, the only problem is the one you’re not prepared for. “Ninety-nine percent of people are great to deal with – they’re there to have a great time and, quite frankly, they’re one of our biggest assets. I encour- age vigilance in everybody but when you need to put your guard down at an event, a good time you’ve worked hard to deserve, it’s nice to know that someone with a keen eye is in control of the situation and I think having that in place goes a long way when it comes to selling tickets.”
While Dan sees the training he provides to his Toursec employees as a retention tool, he’s also happy every time one of his employees embarks on a career in law enforce- ment. “The better trained your employees are, the more comfortable and confident they are doing their job and that translates into people who are happy to come to work. But that being said, I’ve had somewhere in the ballpark of 70 former employees go on to careers in law enforcement – and I’ve personally been involved in some of their applica- tion processes. It’s an honour.” “If you look at the ‘Who showed up?’ of the situation, we’re the only private company.” But it’s not all contingency planning and risk management. Dan explained that every now and then, once everything is in place and it’s almost show time, a memory to last a life time can be made unexpectedly.
Visit Toursec.com for more information.
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JUNE 2017 • SPOTLIGHT ON BUSINESS MAGAZINE
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