04:05 INTERVIEW
GPA: What are some of the biggest challenges facing payroll professionals these days? Jen Cozier: There are so many challenges within the payroll role these days! Most in payroll are being pressed to do more with less. The pace of change for regulatory compliance, especially as companies are more global, just gets dizzying. There is a need to attract the next generation of payroll leaders, and part of that is to make payroll a destination career. One of the things that I’m hopeful about for the future is that people will choose payroll because it has become more strategic. But that poses a challenge as well for
many already in payroll: moving from the tactical tasks to more strategic ones. I also think there is a big challenge to meet rising employee expectations. It’s not just about getting an accurate paycheck. It’s about making sure that whatever tool you use helps people understand how their pay is calculated and why a certain deduction came out, and making it easy for them to find answers about their pay. Also add into the equation pay features like earned wage access and being able to put money in different types of accounts that aren’t just direct deposit. These are just a couple of ways that payroll can show their impact to things like retention and attraction for their employers. GPA: What do want to make sure your clients, or prospective clients, understand that unfortunately a lot of them have not recognized is important? Jen Cozier: It’s very easy to make a demo in a sales process look good. Quite frankly, they can look amazing. But what is more nuanced is that I think people should really pay attention to what comes with the relationship. What type of community do you want to
There is a need to attract the next generation of payroll leaders, and part of that is to make payroll a destination career. One of the things that I’m hopeful about for the future is that people will choose payroll because it has become more strategic.
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GLOBAL PAYROLL MAGAZINE ISSUE 25
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