04:05 INTERVIEW
the new AI enhancements, get some success with it and then get the others on their teams to be more comfortable with it. GPA: What role do you see payroll operations or payroll professionals playing in organizations over the next 5 to 10 years? Jen Cozier: I believe that payroll leaders will be seen more as advisors to the business on strategic initiatives. In the near future payroll will become a destination role versus people just falling into the job. It becomes a role that people really seek out for their career. It will be necessary to become a bit more tech-savvy in payroll. Those in payroll will need to have developed their skill sets around integrations, APIs, and AI. These will be prerequisites for the role. I see payroll currently as an enabler of attraction and retention for employees. Payroll can really elevate with AI to be this strategic force that it quite frankly already is and deserves to be, becoming even better at flagging compliance risks and workforce management type risks. So, payroll professionals will be seen for their proactive insights. And the base for all that is the data they have and oversee.
It will be necessary to become a bit more tech- savvy in payroll. Those in payroll will need to have developed their skill sets around integrations, APIs, and AI. These will be prerequisites for the role.
Jen Cozier: Do not wait to jump in with AI. This is the time to see what is available from your vendors and be part of building what the future could look like. Regardless of the vendor, they are probably doing work now on AI-type features, and they’re probably wanting some feedback. Don’t let things just sort of happen to you. You don’t have to be an expert to ask questions about it. I understand that some people are a little bit intimidated to ask questions about how the data being used by the AI, but that’s okay, ask anyway. You need to know what the AI is doing with the data and how is it being done. There are many in payroll interested in becoming more involved with AI applications. Let them lead on trying out some of
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GLOBAL PAYROLL MAGAZINE ISSUE 25
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