LOSS ASSESSMENT
WITH PCLA, PLUMBERS CAN BOOST THEIR INCOME WITH REFERRAL FEES WHILE ENSURING CUSTOMERS HAVE EXPERT SUPPORT WITH PLUMBING-RELATED INSURANCE CLAIMS… Supporting plumbers & their clients
Property Claims Loss Assessors Ltd has continued to strengthen its position as a trusted referral partner for plumbers across Dublin and nationwide. The Dublin-based business has grown steadily in recent years and now has a strong team of experienced loss assessors, qualified building surveyors and office support staff, with loss assessors available nationwide. Its in-house customer relationship management system has also helped to improve efficiency, communication and transparency for clients throughout the claims process. For plumbers, PCLA provides a reliable add-on service when a customer has suffered property damage following a burst pipe, leaking attic tank, shower leak, hot press leak or other escape of water. Once the emergency plumbing repair is carried out, many homeowners are unsure what to do next or whether the settlement offered by their insurer is fair. By referring the client to PCLA, plumbers can help ensure their customer has expert support with the insurance claim. A stronger settlement can also mean the homeowner has more funds available to complete the necessary repairs, reinstatement and renovation works properly. PCLA works solely on behalf of the policyholder, not the insurance company. The team assesses the damage, prepares the claim, meets the insurance company’s loss adjuster and negotiates on behalf
L-R: Dean McLoughlin and Peter Mulvaney, PCLA.
of the client to achieve the best possible outcome. Plumbers who refer valid claims to PCLA receive a €200 referral payment once the client proceeds with a successful claim. One plumber previously earned €2,200 in a single month from referrals sent through to PCLA. A recent case in Crumlin highlights the value of this partnership. A homeowner suffered serious water damage after an attic tank burst in their property. The plumber attending the emergency recommended that the client contact PCLA before accepting the insurer’s offer. The client had initially been offered €8,000 for the damage to their home. After PCLA reviewed the damage, prepared the claim properly and negotiated with the insurer, the final settlement increased to €23,000. That was an additional €15,000 for the homeowner, simply because their plumber knew to point them in the right direction. PCLA partners Peter Mulvaney and Dean McLoughlin are both qualified building surveyors and have worked in loss assessment since leaving college. Collectively, they offer more than 40 years
Visit Stand 72 at Plumbex Dublin or contact PCLA for more information: T: 1800 98 99 89 www.pcla.ie Want to know more? “Our qualified assessors are there to protect the interests of the policyholder, not the insurance company.” “Our CRM system keeps clients updated from start to finish, so they always know what stage their claim is at. That means our referral partners can recommend PCLA with confidence, knowing their clients are in safe hands.” of experience in the insurance industry. “Plumbers can rely on us to provide a professional service and strong outcomes for their clients,” says Peter. “Our qualified assessors are there to protect the interests of the policyholder, not the insurance company.
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PLUMBING & HEATING MAGAZINE | 41
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