COMMUNICATION THAT WINS YOUR CUSTOMER'S LOYALTY
BUILD CREDIBILITY AND TRUST
'When the trust account is high, communication is easy, instant, and effective.' Stephen R. Covey
One way to succeed in business is to develop the 'Know, Like and Trust' factor because people prefer to do business with brands they know, like and trust. To build trust, our communication needs to be genuine, transparent, consistent, and helpful.
Strong communication begins with actively listening to your customer's feedback - to their needs, concerns, complaints and suggestions. This is a great way to get to know your customer better, build a stronger relationship and improve your communication strategy. Seek customer feedback through phone calls, emails, surveys, customer feedback forms, social media and customer reviews. Analyse and document customer feedback to see where you can improve. Communicate any changes you've made as a result to show that you are listening and that you value their opinion. This should increase customer satisfaction with your brand.
www.janinejonesmedia.com
Made with FlippingBook Publishing Software