COMMUNICATION THAT WINS YOUR CUSTOMER'S LOYALTY
INCREASE CUSTOMER SATISFACTION 'Here is what I believe to be the bottom line in relation to customer satisfaction: Real people engaging in real conversations based on a real desire to serve people rather than the bottom line.' Byron Pulsifer Creating flow charts to help staff provide consistent customer service, respond to feedback and resolve problems. Some high end businesses seek to 'surprise and delight' while for other businesses quickly fixing the problem is just what the customer wants. Great communication starts with connection. For an authentic connection, we need to be customer focused. This is an essential mindset if you're the owner or CEO of your business so you can in turn create a customer-centric culture for your team. Suggestions to improve customer satisfaction include:
FAQs Chatbots Real time support - live text or video chat. Asking for customer feedback at the right time in the customer journey. This could be at the end of the checkout; X number weeks after the product or service purchase; at the end of a live chat; or after a successful resolution of a problem.
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