AIM Directory 130
Public Sector COURSE OPTIONS
PUBLIC SECTOR SERVICE DELIVERY AND COMMUNICATION
2 Days
DURATION:
Member
Non-Member
PRICING:
$1310 $940
$1450 $1040
Bris, Melb, Syd Other Locations*
Call 1300 658 337 or click here for locations and dates
MORE INFO:
The Public Sector Services Delivery and Communication short course helps you to understand, evaluate and report on service strategies and practices. Along with developing your communication skills, this course also teaches practical techniques for giving directions, managing meetings and designing professional presentations. This course is right for you if: You are working in the public sector and would like to improve your communication skills. Your employer will benefit because: You’ll gain the ability to evaluate and report on all service levels, strategies and practices through effective communication techniques that will greatly benefit the organisation in its ability to enhance working relationships, both internally and externally. Learning outcomes: - - Identify internal and external client requirements - - Support implementation of service strategies - - Evaluate and report on service levels
- - Develop behaviours to enhance working relationships - - Use effective communication techniques and skills - - Value and promote diversity - - Give and receive appropriate directions and instructions - - Manage effective workplace meetings - - Design effective and professional presentations Course Entry Requirements: There are no course pre-requisite requirements. To enrol in this course, you must be 18 years of age at time of enrolment. Students are required to have a unique email address. Accreditation: This course aligns with the following units of competency: PSPGOV502B Develop client services PSPGOV505A Promote diversity PSPGOV512A Use complex workplace communication strategies
*Excluding Western Australia
Australian Institute of Management Education and Training (AIMET); ABN 40 009 668 553; RTO code 0049; Level 21, 580 George Street Sydney NSW 2000, an approved FEE-HELP and VET FEE-HELP provider. AIMET is a registered Higher Education Provider listed on the national register. AIMET uses the brand name AIM with permission from the Australian Institute of Management; ABN 56 004 525 017.
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