AIM Directory 144
Professional Development COURSE OPTIONS
DEALING WITH DIFFICULT BEHAVIOURS
1 Day
DURATION:
Member
Non-Member
PRICING:
$655 $470
$725 $520
Bris, Melb, Syd Other Locations*
Call 1300 658 337 or click here for locations and dates
MORE INFO:
Learning outcomes: - - Develop personal assertiveness strategies - - Understand brain response functions to others’ difficult behaviour - - Identify ways people create and use conflict to manipulate others - - Identify and understand types of difficult behaviour - - Develop tactics to manage difficult behaviour - - Communicate positively and assertively - - Determine how and when to train, coach and counsel difficult employees - - Respond to difficult situations with
The Dealing with Difficult Behaviours short course supports your development as a proficient communicator - adept in dealing with challenging personalities and situations. Through this course, you will gain the confidence and professionalism to maintain composure in the face of difficulty. This course is right for you if: You wish to strengthen your skills in handling challenging situations appropriately and successfully. Your employer will benefit because: You’ll have the skills to positively address difficult situations and determine a way forward that recognises and respects the needs of all parties.
professionalism and confidence Course Entry Requirements:
There are no course pre-requisite requirements. To enrol in this course, you must be 18 years of age at time of enrolment. Students are required to have a unique email address.
*Excluding Western Australia
Australian Institute of Management Education and Training (AIMET); ABN 40 009 668 553; RTO code 0049; Level 21, 580 George Street Sydney NSW 2000, an approved FEE-HELP and VET FEE-HELP provider. AIMET is a registered Higher Education Provider listed on the national register. AIMET uses the brand name AIM with permission from the Australian Institute of Management; ABN 56 004 525 017. li I i i i i I ; ; ; l , ,
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