AIM Directory 148
Sales, Marketing & Customer Service COURSE OPTIONS
CUSTOMER SERVICE
1 Day
DURATION:
Member
Non-Member
PRICING:
$655 $470
$725 $520
Bris, Melb, Syd Other Locations*
Call 1300 658 337 or click here for locations and dates
MORE INFO:
Course Entry Requirements: There are no course pre-requisite requirements. To enrol in this course, you must be 18 years of age at time of enrolment. Students are required to have a unique email address. Accreditation: This course aligns with the following units of competency: BSBCUS401 Coordinate implementation of customer service strategies BSBCUS501 Manage quality customer service
The Customer Service short course explores the essence of truly exceptional customer service and provides you with the skills and knowledge to respond to customer and client needs. By examining all customer touch points and focussing on professional communication, this course will help you manage and monitor the effectiveness of your service to customers. This course is right for you if: You’re in a customer focused role or manage a customer service team. Your employer will benefit because: You will have the enhanced knowledge and skills to deliver quality service to customers and clients. Learning outcomes: - - Identify and respond to internal and external customer requirements - - Support the implementation of service strategies - - Evaluate and report on service levels - - Apply key communication skills in customer interactions - - Understand and apply customer service policies and procedures - - Handle customer complaints
Australian Institute of Management Education and Training (AIMET); ABN 40 009 668 553; RTO code 0049; Level 21, 580 George Street Sydney NSW 2000, an approved FEE-HELP and VET FEE-HELP provider. AIMET is a registered Higher Education Provider listed on the national register. AIMET uses the brand name AIM with permission from the Australian Institute of Management; ABN 56 004 525 017.
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