MRG’S EXPERTISE IN PROPERTY MANAGEMENT
INTRODUCTION
MRG is an international recruitment and people development organisation At MRG, we collaborate with a diverse range of organisations across all sectors and service lines, including Property Companies, Institutional Fund Managers, Developers, Real Estate & Construction Consultancies, Consultancies, Construction companies and end-users. Our expertise spans the intricacies of these organisations, enabling us to effectively address the unique challenges and demands of each market. We recognise the critical role talent attraction plays in achieving business objectives and are dedicated to providing diverse shortlists that challenge industry norms and drive informed recruitment decisions. Our adaptive approach to recruitment ensures we deliver the best possible service to our clients. By devising tailored talent attraction and assessment programmes, we recruit professionals suited to the unique needs of each organisation. Recognising the necessity of adaptability, we evolve our methodology and approach with changing working practices, industry landscapes, and cultural shifts. We integrate the strengths of traditional search and selection with modern, fit-for-purpose methods suitable for the sectors and geographies we serve. Understanding the transformative changes in how society interacts, consumes information, and communicates, we ensure our recruitment behaviours reflect these shifts. Transparency in process and effectiveness in service are paramount to justify costs, with quality of shortlist always prioritised over quantity. Ensuring diversity of thought is critical to our success, driving us to improve with every campaign we undertake. At MRG, we identify and recruit business-critical talent, building robust teams around them. We invest time in understanding the needs of the organisation and the specifics of each role, ensuring a comprehensive search beyond obvious competitors. Our commitment extends beyond mere transactions; we aim to provide long-term solutions through strategic advice and support.
OUR VALUES UNDERPIN OUR PROCESS
We are inventive in our approach to ensure we achieve diverse shortlists of exceptional talent. Inclusivity is the backbone of our entire methodology, removing bias and ensuring preconceptions are addressed and challenged. We are forensic in our candidate analysis and data utilisation to ensure complete transparency. We are relentless in our ambition to achieve outstanding results for our clients
MRG is recognised as the market leader in the Property, Estate, and Operational Management sectors. With an outstanding track record, we specialise in recruiting high- profile leaders for both Managing Agents and Landlords. We understand the complexities of the property management industry across all asset types, from high- traffic shopping centres and modern office developments to luxury residential schemes. Our expertise spans surveying and facilities management, accounting and ESG, customer experience, and placemaking. Our knowledge enables us to identify the key drivers for the successful management of various asset classes. In 2024, we recognise that different landlords and asset classes have significantly different strategic objectives. For instance, managing a high-profile office building requires a focus on occupier experience, building performance, and ESG credentials. In contrast, older residential assets may prioritise health and safety and stringent service charge management. MRG’S EXPERTISE IN PROPERTY MANAGEMENT
The competition for talent in the property management surveying market has never been fiercer. There is a notable decline in the quality of director-level property management surveyors, and the availability of senior surveyors has significantly decreased due to various external factors. Salaries from associate director level upwards have increased substantially since COVID-19, creating a mismatch in expectations between candidates and employers. MRG has collaborated with numerous Managing Agents and developers on property management setup, design for management, and early-stage mobilisation of large-scale schemes. We understand the importance of balancing service charge budgeting with staffing costs, managing timescales, and project planning to ensure smooth asset onboarding.
The role of the on-site facilities team has never been more crucial to delivering required services. In building leadership positions, we are increasingly attracting talent from non-traditional pools, such as hospitality, leisure, and retail, to bring a customer-centric approach to operational management. Recruiting on-site engineering professionals who meet both technical and engagement skill requirements remains a challenge. ESG considerations are becoming more critical, with building performance management and monitoring taking centre stage. The concept of “micro placemaking” in office and retail environments is growing in importance to motivate people to return to the office. The landlord vs. occupier dynamic is evolving, as landlords must invest in facilities to enhance amenities and maintain occupancy. Single-use assets are becoming less attractive, and there is a growing trend for mixed-use spaces, such as offices with gyms, bike spaces, coffee shops, and restaurants. These assets need to be managed differently, and the office buildings of the future will be utilised around the clock. The life sciences sector is experiencing significant growth, with the UK emerging as a global leader in this field. The demand for suitable assets has increased, leading to the development of purpose-built facilities and the repositioning of existing assets. MRG holds a unique position in this sector, having been active alongside our colleagues in the public and university spaces for many years. The same challenges apply here as in traditional commercial buildings, including engineering, customer experience, and ESG. The industrial and logistics sector has seen particular growth over the past decade and requires a slightly different management approach. There is more emphasis on surrounding infrastructure, security, and accessibility. Older industrial units are being repurposed in some areas for new functions, such as workshops, gyms, and offices, reflecting the changing nature of work. FUTURE TRENDS IN PROPERTY MANAGEMENT
WE KNOW YOUR MARKET With a deep understanding of diverse property management asset classes, we are experts at providing tailored solutions that meet the unique needs of our clients. Our extensive market knowledge ensures we stay ahead of industry trends, providing invaluable insights. By thinking outside the box and being creative in where we source candidates, we’ve developed unique methods to find the best talent. This innovative approach enables us to maintain a competitive edge in the market.
ON-SITE TEAMS
MOBILISATION & DESIGN FOR MANAGEMENT
ESG & SUSTAINABILITY
SURVEYING We have a strong track record of sourcing skilled professionals for surveying, ranging from Senior Surveyor level to Associate, Director, and Head of Teams. Our connections at every level are crucial for effective property management and development planning.
OPERATIONS
CUSTOMER EXPERIENCE
Our recruitment services deliver comprehensive on-site leadership teams, covering all aspects of building operations— from Operations and Engineering to Culture and Occupier Management. We have successfully placed teams in some of the most iconic buildings in the UK, ensuring seamless operations and exceptional service.
We recruit top talent for operational roles, including Facilities Managers and Operations Directors, to ensure the efficient and effective running of properties. Our candidates excel in maintaining high standards of building performance and occupant satisfaction.
Our commitment to ESG and sustainability is reflected in our ethos, practices, and recruitment processes. We specialise in placing professionals dedicated to implementing and managing sustainable practices at all levels, ensuring that our clients lead the way in responsible property management.
Customer experience is a key factor in the industry, and we have developed extensive expertise in placing candidates dedicated to providing the best service. Our wide range of candidates are driven by a passion for top-tier customer service, benefiting stakeholders, occupiers, tenants, and the public.
Our extensive network includes candidates with specialist experience in Design, Set-Up, and Mobilisation, facilitating smooth transitions and efficient property launches. We ensure that our clients have access to professionals who can expertly manage the early stages of large-scale schemes.
TRACK RECORD Below is a recent snapshot of our latest mandates/projects/campaigns.
SURVEYING
ON-SITE TEAMS/ OPERATIONS
ESG & SUSTAINABILITY
• Head of Portfolio Management – BNP Paribas • Deputy Head of Major Buildings – BNP Paribas • Contract Director, Central London - JLL • AVIVA Contract Director - JLL • Head of Property Management, The Crown Estate Portfolio - JLL • AVIVA Contract Director – Cushman & Wakefield • DTZi Contract Director – Cushman & Wakefield • Head of Property Management - Hammerson MOBILISATION & DESIGN FOR MANAGEMENT • Soft landings Manager – 40 Leadenhall • Soft Landings Manager – 22 Bishopsgate • Mobilisation Project Manager - Linklaters • Director of Residential Property Management Consulting – Savills • Director, Development Setup Consultancy - Savills • Head of Design for Management - CBRE
• Head of Sustainability – Real Estate Management Ltd. • Head of Sustainability – University of Birmingham • Director of Energy and Environmental Sustainability – UPP • Sustainability Manager (multiple roles) – Confidential • ESG Strategic Advisor – Lee Baron • Customer Experience • Head of Customer Experience – Cushman • Head of Culture - 22 Bishopsgate • Head of Culture – London Bridge City • Head of Customer Care – Confidential
22 Bishopsgate • Head of 22
• Head of Operations • Head of Engineering • Head of Culture 20-22 Ropemaker • General Manager • Head of Operations • Head of Engineering 40 Leadenhall • General Manager • Head of Operations • Head of Engineering
The Whiteley • General Manager • Director of Residences • Technical Services Director
• Head of Retaill – Battersea Power Station • General Manager, Space House - Savills • General Manager, TBC.London – Savills • Managing Director – Oxford North
OUR PROCESS - BUILT ON OUR VALUES
STAGE 1: RELENTLESS
STAGE 3: FORENSIC
Approach:
We are relentless in blueprinting our markets.
Approach:
We are forensic in our candidate assessment and analysis.
Key Actions: • We conduct full detailed briefing meetings with all key stakeholders. • We take the time to understand both the technical abilities required and the behaviours and values needed by the team. • We identify the maximum candidates per role by mapping competitor and aligned businesses. • We look beyond the obvious, seeking candidates with aligned competencies through a
Key Actions: • We make decisions based on three areas: behaviours, emotional intelligence, and competencies/experiences. • We use TEIQue Emotional Intelligence reporting for people-oriented appointments. • We implement PPA for in-depth personality assessment. • We use a bespoke Weighted Selection Matrix to drive decisions based on evidence and data, ensuring robust and auditable selections
Experience
Ideal Candidate
STAGE 2: INVENTIVE
Approach:
We are inventive in how we attract our candidates.
Behaviours
Skills
Key Actions: • We advertise roles on LinkedIn, our website, and leading aggregate websites, writing highly engaging job posts. • We reach out to our trusted network of industry contacts, presenting opportunities in a way that attracts inactive candidates. • We create well-designed documents as fantastic marketing tools. • We can launch a featured client page on our website, which has proven highly successful for previous campaigns.
STAGE 4: INCLUSIVE
Approach:
Our entire process is built around creating an inclusive service that seeks to remove bias, from anonymised CVs to competency-based interviewing, the language we use in job advertising, and more.
Key Actions: • We implement unbiased advertising and positive action statements. • We use tools like Gender Decoder to ensure neutral language in job postings. • We target advertising in diversity-focused publications and sites. • We provide an anonymised EDI questionnaire to analyse data for equity, diversity, & inclusion. • We can anonymise CVs to remove markers such as school, university, gender, and protected characteristics upon request.
MEET THE TEAM
MATTHEW EVANS – GLOBAL DIRECTOR
DANIAH WILLIAMS – END USER OCCUPIER, GENERAL PRACTICE SURVEYING, PROFESSIONAL SERVICES Daniah Williams is a seasoned Chartered Surveyor with extensive experience in the Property Management sector. She has a successful track record of delivering recruitment campaigns for global consultancies, funds, Propcos, developers, and end users. Before joining MRG, she served as an Associate Director at Colliers International, specialising in corporate recovery, distressed assets, and commercial property agency. In 2018, recognising the importance of strategic team building and driven by her passion for making a positive impact, Daniah transitioned to executive search recruitment. At MRG, she focuses on connecting talented individuals within the Property Management sector, forming dynamic teams that drive meaningful change and elevate the management of real estate assets.
Matthew Evans leads MRG’s Real Estate, Property, Facilities, and Estate Management business units and oversees MRG’s global operations. With nearly two decades of experience in the UK Property Management market, Matthew has an unparalleled understanding of the industry. For the past ten years, he has specialised in Executive Search, working with real estate clients, both advisors and investors/ developers, to solve their recruitment challenges and execute search campaigns. His expertise covers various sectors, including Office and Healthcare & Life Sciences. Matthew’s deep market knowledge and strategic approach have been instrumental in transforming client organisations and effectively managing their assets and estates. He has been a pivotal part of MRG for a decade, significantly contributing to the company’s success and growth. EMILIA FASANO – PROPERTY, FACILITIES & ESTATE MANAGEMENT, GENERAL SURVEYING Emilia Fasano supports the delivery of complex and targeted recruitment campaigns across MRG’s Real Estate business. With over ten years of experience in Property & Real Estate recruitment, she excels in candidate identification, comprehensive research, and building strong relationships with candidates to offer valuable career guidance. Her experience spans both the Private and Public sectors, with notable projects including 8 Bishopsgate, Kings Cross Estate, Shard Place, and The Crown Estate. Emilia is proficient in executive search, contingency, and interim campaigns, focusing on attracting, developing, and retaining top talent. She emphasises learning and development to support the strategic goals and values of the companies she works with, ensuring the successful delivery of campaigns and client satisfaction.
ALISON SHINE - BUSINESS MANAGER, REAL ESTATE
Alongside supporting Matthew Evans as an EA, Alison has a key role in supporting the Real Estate team with programme management, proposal writing, recruitment campaign setup activities, and supporting crucial business operations worldwide. Alison holds a degree in English Literature and Creative Writing and uses these skills to write quality campaign content. She has worked with the Real Estate team on large recruitment campaigns for Cushman & Wakefield, JLL, Savills, Mitsubishi Estate, ABP, The Crown Estate, and many more. Alison has a strong track record of ensuring complex Retained Search assignments are delivered with precision and in line with agreed timelines.
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