Member handbook 1. Introduction 1.1 MHFA England’s vision, mission and values 1.2 Key terms 1.3 Equity and inclusion commitments 2. Listing courses 2.1 Instructor Member details 2.2 Scheduling courses 2.3 Course descriptions 2.4 Course pricing 2.5 Listing courses for organisations 2.6 Approval of course listings 2.7 Amending or deleting course listings 2.8 Associate Instructors and National Trainers 3. Course delivery opportunities 3.1 Associate Instructors 3.2 National Trainers
4. Communicating with learners and clients 4.1 Communication principles 4.2 Promoting your courses 4.3 Introductions 4.4 Course changes 4.5 Cancelled or postponed courses 4.6 Reasonable adjustments 4.7 Minimum age requirements for course attendance 4.8 Concerns 5. Managing relationships with learners and clients 5.1 Instructor Members 5.2 Associate Instructors 5.3 National Trainers
6. Communicating with MHFA England 6.1 All members 6.2 Instructor Members 6.3 Associate Instructors 6.4 National Trainers 6.5 Workplace from Meta
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