Arranging course deliveries If a client contacts the Associate Instructor directly post-delivery to arrange further training, the Associate Instructor must refer them back to MHFA England via the Client Delivery Manager. Associate Instructors must not offer any private work or services to the client which may be in competition with MHFA England, without first checking with the Client Delivery Manager. Post-delivery reports If a client asks for a post-delivery report, the Associate Instructor should direct them back to the Client Delivery Manager at MHFA England. As all reporting is completed by MHFA England, the report must not be provided by the Associate Instructor to the client. The report from MHFA England will include comments and further information provided by the Associate Instructor. This is in line with MHFA England’s contract with the client and ensures that all clients receive a consistent service and an appropriately branded report. 5.3 National Trainers The Training Delivery team sends confirmation details to learners booked onto an Instructor Training Programme four weeks before the programme start date. This includes the names, contact emails, and phone numbers of the National Trainers delivering the programme. National Trainers should make contact with the learners at least one week before the programme starts. This is an opportunity
to introduce yourself to the learners and provide relevant information and reminders. National Trainers should remind learners to complete the required individual learning activities, before the first live session where applicable. National Trainers must remind learners to complete the relevant sections of the portfolio throughout the course. They also need to discuss the assessment process and sign-off procedures. We encourage our National Trainers to establish and maintain a mentoring relationship with their mentee that is professional and supportive. For information about mentoring, please refer to section 8.6 of this handbook.
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