Member handbook and quality assurance framework

48 hours after delivery - The Associate Instructor must complete and send the online Associate Instructor feedback form, as provided by the Client and Community Delivery team, within 48 hours of delivering the course. Where necessary, the Associate Instructor should check in with the relevant Client Delivery Manager 7.3 Instructor Training Programmes delivered by National Trainers Four to six months before delivery 1. Delivery opportunities and bid requests - The Training Delivery team sends National Trainers an email with the new schedule of Instructor Training Programme deliveries 2. Availability confirmation - National Trainers submit bids for their choice of programmes. They hold the dates for their chosen programmes until they receive confirmation of the programmes they have been allocated (usually within two weeks) - Two National Trainers are allocated to each Instructor Training Programme. It is not possible to guarantee that National Trainers will be allocated the programmes that they bid on. Allocations are based on availability and fair distribution of work - National Trainers are required, barring unforeseen circumstances, to remain available to deliver the programmes

that they are allocated - National Trainers who need to withdraw from delivering a programme must inform the Training Delivery team urgently Three months before first scheduled programme delivery 1. Instructor Training Programme dates are released periodically on the MHFA England website - People begin to submit applications to attend a programme within the next three months - Applications undergo an initial check by the Training Delivery team, and are then assigned to a programme and made available to National Trainers for assessment 2. The National Trainers allocated to the programme review the application and decide whether to approve the application - National Trainers are required to make 3. The applicant is notified via an automated email on the outcome of their application Four to six weeks before delivery: programme viability confirmation - The Training Delivery team confirm via email to the National Trainers that the programme has met the minimum number of paid learners and will be going ahead as scheduled application assessment decisions within ten working days of the applications being made available to them for review and assessment

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