12.2 Quality assurance related suspension The membership status of an Instructor Member, Associate Instructor, or National Trainer may be suspended due to the following quality assurance issues: - Non-payment of membership fee - Non-payment of invoices relating to upskill courses and/or course materials - Non-delivery of minimum two courses as per membership requirement - Non-completion of minimum two learning and development activities as per membership requirement - Non-compliance with role expectations
- Non-compliance with guidance and instructions in this handbook - Continued lack of response to contact from Quality Assurance team within the requested timeframe - Breach of any other terms and conditions detailed in the Instructor Member agreement While membership status is suspended, Instructor Members must not list or deliver/co- deliver MHFA England courses, nor should they order manuals or materials relating to course deliveries. Additionally, Instructor members will also not receive Instructor Member newsletters and email communications to the Instructor Member community whilst membership status is suspended.
Reactivation
Suspension related to Action needed for reactivation
Once the membership fee has been paid, the Finance team will remove the suspension.
Membership fee
Once the invoice has been paid in full, or a payment plan has been agreed with the Finance team, the suspension will be removed.
Invoice payment
Lapse in minimum course deliveries
Pay membership fee, pay for and attend Instructor Training recap.
Log development activities and learning from the activities on the dashboard. The Quality Assurance team will confirm the action required on a case- by-case basis. This will be dependent on the nature and severity of the breach. We will remove the suspension following a satisfactory conclusion to the Quality Assurance investigation. This investigation will always involve a discussion with the Instructor Member. In some cases, it may be necessary to put into place corrective actions before we remove the suspension. These may take the form of a development or improvement plan.
Lapse in development activities
Breach of terms and conditions and/or role profile
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