Partially met
Fully met
Qualified to deliver at least three MHFA England products Ten full courses have been delivered Learner evaluations have generally been ‘good’ or ‘very good’ although there may have been some minor exceptions Provides some inaccuracies when communicating MHFA England’s mission and values Generally, contributes positively to the reputation of the organisation Demonstrates appropriate knowledge and understanding of mental health issues that reflects learning from Mental Health First Aider courses. Response may also include some inaccurate or out- of-date ideas/terms Limited or primarily reactive interactions with MHFA England staff Some instances of not responding to MHFA England staff in a timely manner Generally, demonstrates positive and professional interactions with MHFA England staff Demonstrates some instances of actively encouraging feedback but struggles to demonstrate how they incorporate learnings from feedback into their practice Demonstrates some understanding of client expectations Some lapses where communication is not attuned to client expectations Generally, uses language that is positive/supportive in relation to mental health, with some minor lapses and instances of negative/unsupportive language or attitude
Qualified to deliver at least three MHFA England products Ten full courses have been delivered Average learner evaluation score is above 7.5 i.e. ‘good’ level or higher Consistently uses positive language and behaviour that accurately represents MHFA England’s mission and values Contributes positively to the reputation of the organisation Demonstrates appropriate knowledge and understanding of mental health issues that reflects learning from Mental Health First Aider course Keeps knowledge of mental health issues and mental health provision up to date Actively engages with MHFA England staff, proactively providing useful feedback, insight, and support Responds in a consistently timely manner to MHFA England staff Consistently demonstrates positive and professional interactions with MHFA England staff Demonstrates a track record of actively encouraging feedback and how they incorporate learnings from feedback into their practice Consistently demonstrates sound knowledge and draws on relevant sector and industry experience to meet client and learner needs Tailors delivery to meet client and learner expectations
Consistently uses positive/supportive language in relation to mental health which clearly conveys a positive/supportive attitude
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