Member handbook and quality assurance framework

Partially met

Fully met

Qualified to deliver at least three MHFA England products Ten full courses have been delivered Learner evaluations have generally been ‘good’ or ‘very good’ although there may have been some minor exceptions Provides some inaccuracies when communicating MHFA England’s mission and values Generally, contributes positively to the reputation of the organisation Generally, uses language that is positive/supportive in relation to mental health issues, with some minor lapses and instances of negative/unsupportive language or attitude towards mental health issues Demonstrates appropriate knowledge and understanding of mental health issues that reflects learning from Mental Health First Aider courses. Response may also include some inaccurate or out- of-date ideas/terms Demonstrates some appropriate knowledge and understanding of how to celebrate, support, and respect the diversity of learners and colleagues Demonstrates some advanced consideration of inclusive language, imagery, and video choices Lacks confidence in challenging some of the behaviours from learners and/or peers that do not reflect the words and spirit of MHFA England’s equity and inclusion commitments

Qualified to deliver at least three MHFA England products Ten full courses have been delivered Average learner evaluation score is above 7.5 i.e. ‘good’ level or higher Consistently uses positive language and behaviour that accurately represents MHFA England’s mission and values Contributes positively to the reputation of the organisation Consistently uses positive/supportive language in relation to mental health which clearly conveys a positive/supportive attitude towards mental health issues Demonstrates extensive knowledge and understanding of mental health issues that reflects learning from Mental Health First Aider courses Keeps knowledge of mental health issues and mental health provision up to date Demonstrates advanced understanding and skill in how to celebrate, support and respect the diversity of learners and colleagues Actively inclusive of people with different identities and/or beliefs Demonstrates careful advanced consideration of inclusive language, imagery, and video choices Challenges any behaviours from learners and/or peers that do not reflect the words and spirit of MHFA England’s equity and inclusion commitments

Inconsistent approach to delivery preparation with some minor lapses in pre-course organisation

Clear approach to and leads on delivery preparation. Demonstrates high levels of organisational skills

60

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