National Trainer assessment framework continued.
Criteria
Not met
Demonstrates low levels of adaptability, preventing effective communication with different audiences
Good interpersonal and communication skills
Does not respond to MHFA England staff in a timely manner Examples of negative and/or unprofessional interactions with MHFA England staff
Collaborates effectively with MHFA England staff
Has delivered fewer than three courses using the Online Learning Hub Significant lapses in ability to manage learners and navigate course content in an online learning environment Inability to calmly manage unexpected technical issues and seek/signpost learners to further support where required Does not demonstrate ability or experience of dealing with challenging situations with learners or clients and/or Responds using negative language/behaviour
Sufficiently IT proficient to proactively manage learners, and problem solve technical issues experienced
Resilience and ability to deal with challenging and complex situations
Willing to receive feedback and incorporate lessons learnt into practice
Demonstrates no experience of actively encouraging feedback
Relevant experience in coaching and mentoring and/or Qualification in coaching and mentoring (recognised Level 3 or above)
Does not hold relevant qualifications in coaching or mentoring and does not have equivalent experience
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