Member handbook and quality assurance framework

National Trainer assessment framework continued.

Criteria

Not met

Demonstrates low levels of adaptability, preventing effective communication with different audiences

Good interpersonal and communication skills

Does not respond to MHFA England staff in a timely manner Examples of negative and/or unprofessional interactions with MHFA England staff

Collaborates effectively with MHFA England staff

Has delivered fewer than three courses using the Online Learning Hub Significant lapses in ability to manage learners and navigate course content in an online learning environment Inability to calmly manage unexpected technical issues and seek/signpost learners to further support where required Does not demonstrate ability or experience of dealing with challenging situations with learners or clients and/or Responds using negative language/behaviour

Sufficiently IT proficient to proactively manage learners, and problem solve technical issues experienced

Resilience and ability to deal with challenging and complex situations

Willing to receive feedback and incorporate lessons learnt into practice

Demonstrates no experience of actively encouraging feedback

Relevant experience in coaching and mentoring and/or Qualification in coaching and mentoring (recognised Level 3 or above)

Does not hold relevant qualifications in coaching or mentoring and does not have equivalent experience

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