Five Ways to Make the Most of WGAT’s Healthcare Concierge By Tim Cheatham, Project Manager The Western Growers Assurance Trust (WGAT) Healthcare Concierge, powered by Rightway Healthcare, has made a significant impact on WGAT members since its rollout earlier this year. The way WGAT members navigate and interpret their healthcare benefits has undergone a significant transformation, all thanks to the platform’s live health guides and robust features. In this article, we'll explore five helpful ways WGAT members can make the most of the WGAT Healthcare Concierge to enhance their healthcare experience. language. Many individuals struggle to understand terms, such as copays and deductibles. In fact,
1. Expert Care Navigation Navigating the healthcare landscape can be a daunting task. With the concierge, WGAT members don’t have to do it alone. The platform provides access to live clinical experts who can assess WGAT members’ current healthcare needs and direct them to the highest-quality and most cost-effective points of care. What sets the concierge apart is that WGAT members are not dealing with artificial intelligence (AI) chatbots; they have a real team of live experts in the palm of their hands. These live health guides can even schedule appointments with in-network providers on WGAT members’ behalf, making healthcare decisions less complicated and hassle-free. 2. Bilingual Support One of the WGAT Health Concierge’s standout features is its attention to the needs of the agriculture community. For those who speak Spanish, navigating the complex healthcare system can often be challenging. The concierge addresses this issue by offering support in the Spanish language. Users can seamlessly interact with the live healthcare guides and find providers who speak Spanish. This not only enhances accessibility but also ensures that language is no longer a barrier when seeking healthcare services. 3. Seamless Telemedicine Scheduling The convenience of telemedicine has become increasingly popular, especially in today’s fast-paced world. WGAT recognizes this and makes scheduling telemedicine visits a breeze within the app. What’s even more impressive is that the cost of telemedicine appointments to WGAT members is $0. This affordability and accessibility make telemedicine a compelling solution for various healthcare needs. Whether members need a routine check-up or a consultation, our telemedicine services have WGAT members covered. 4. Convenient Answers to Benefit Questions Understanding healthcare coverage and benefits can oftentimes be as complex as decoding a different 14 Western Grower & Shipper | www.wga.com
according to a recent survey from KFF, a nonprofit health research group, “People have a hard time understanding their coverage and benefits, with 30 percent or more reporting difficulty figuring out what they will be required to pay for care or what exactly their insurance will cover.” The care navigation team is here to help demystify these terms and provide clarity on benefits. Whether members are curious about what their copay is for a specific service or simply want to understand how their deductibles work, the care navigation team can help. WGAT members’ benefit details are also outlined within the coverage section of the app, allowing for easy self- service navigation. 5. Effortless Bill Support Dealing with medical bills can be a frustrating experience, especially when members are faced with disputes or out-of-network claims. The WGAT Healthcare Concierge simplifies this process by allowing users to effortlessly request assistance with bill support. It is as easy as snapping a photo of an Explanation of Benefits (EOB) to enable WGAT members to conveniently submit disputes or claims or request information about their coverage. This feature streamlines the billing process, saving time and reducing the stress associated with managing medical expenses. The WGAT Healthcare Concierge is not just another healthcare app; it’s a valuable tool that empowers WGAT members to take control of their healthcare journey, and is included in all U.S. medical plans, free of charge. The five features we’ve discussed collectively make WGAT a game-changer in the healthcare industry. If you currently do not have a WGAT plan and would like to learn more about how we can assist you in managing your healthcare costs, we encourage you to contact Western Growers Insurance Services. Our dedicated sales team members are available at (800) 333-4WGA to provide you with the information you need.
NOVEMBER | DECEMBER 2023
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