Communicating with the public SERVICE VAUGHAN
An agent will respond to all inquiries in a priority sequence during regular business hours – Monday to Friday from 8:30 a.m. to 7:30 p.m. Outside of these hours, a live agent will be available to respond to municipal emergencies. To enhance service offerings and ensure Service Vaughan is accessible for everyone, a specialized software program has been implemented to enable deaf, deafened, hard of hearing or speech-impaired residents to easily access and converse with representatives. Individuals can use these services by calling 1-866-543-0545. The contact centre also features an over-the-phone interpretation system which provides verbal translation in more than 150 languages. Residents can request this service with a citizen service representative, free of charge.
When residents have a question about a City service, want to report a municipal issue or are looking for more information about a Vaughan program, Service Vaughan is there to help. The City’s contact centre is standing by, ready to respond to all resident inquiries. Service Vaughan offers 24-7 support to residents, responding to general inquiries about City matters, assisting with questions on service levels, filing formal resident complaints and concerns, monitoring the online reporting tool, and connecting residents with the appropriate department for resolutions.
To contact Service Vaughan, residents can: • click into vaughan.ca/ ServiceVaughan • call 905-832-2281 • come in-person to Vaughan City Hall at 2141 Major Mackenzie Dr. • email service@vaughan.ca
To continue to improve a caller’s experience, Service Vaughan has an automated recording which provides the resident with their position in the queue. The team receives, on average, more than 1,000 inquiries daily.
KEEPING OUR CITY BEAUTIFUL: 2025 SEASONAL GUIDE
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