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5 - Warranties Your scale should come with a manufacturer’s warranty. As a customer, this is an area in which you should take time to evaluate options, as warranties can vary considerably. Some manufacturers offer a very limited standard warranty with expanded warranty coverage at an added cost. Take the time to actually read the fine print of the warranty and analyze the following categories.
What does the warranty cover? Determine the specific level and duration of coverage for the following: • Types of components covered • Types of failures covered • Replacement parts • On-site labor • Travel costs for technicians • Lightning (typically addressed in its own section in the warranty)
There may be certain components that are excluded from the warranty, or that may be covered under their own separate warranty, such as printers.
How long is the warranty? Some manufacturers prorate their level of coverage as the scale ages. That means their warranty may only cover a percentage of any covered repair after a few years. How responsive is the manufacturer to warranty coverage? Does the scale manufacturer have a local sales/service entity or distributor? If not, someone may need to be dispatched from another location. It may be up to you to consider the “what ifs” and determine how responsive you think a company will be in an emergency situation. In summary, all truck scales will eventually require service. Most scale owners want to have a reliable partner for service and a plan to ensure the scale’s performance. The time it takes to develop this plan can be well worth the effort in the resulting peace of mind.
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