AT A GLANCE
HOUSING OPERATING ENVIRONMENT • Temporary accommodation reaches a record 134,760 households (as of Sept 2025) including 175,990 children. • Launch of National Housing Bank, bids open for Social and Affordable Homes Programme, low-interest loans • The English Housing Survey shows that 10% of social homes fail the Decent Homes Standard, 7% are affected by damp, and 74% are rated EPC C or above. • STAIRs (Social Tenant Access to Information Requirements) – Housing Ombudsman consulted on being able to review complaints where landlords fail to publish or provide required information, and tenants being able to escalate STAIRs decisions to the Housing Ombudsman from 2027. • Recent Housing Ombudsman insight reports flag recurring issues in hazard management, compensation, and complaints handling, stressing timely apologies, stronger governance, clear policy parameters, and improved early intervention.
APRIL 2026 | ISSUE #2
6
Made with FlippingBook Digital Proposal Creator