Airways Corporation of New Zealand Limited Pricing for the 2019-2022 Period
The Qantas Group supported the metrics but would like more information as to how they are set and what they are used for. They submitted that there should be more focus on performance management with the intent of uncovering systemic issues and identifying areas for improvement. AIRWAYS’ RESPONSE Airways’ Scorecard is intended to be simple and transparent. It is a summary of Airways’ performance, not an exhaustive list. It requires minimal input from staff to maintain. Airways also has a performance management team that continues to seek opportunities to improve safety, and operational and financial performance, in consultation with customers. Examples of those opportunities include the development of flow management tools, runway occupancy reporting, and the Auckland Capacity Enhancement (ACE) forum. Service availability metrics - Airways acknowledges the submissions by Air NZ and NZ Airports on the usefulness of the proposed aggregate ATC availability metric. Airways will add a complementary metric to report on the number and details of locations not meeting service targets. Airways will also adopt the suggestion by NZ Airports to report aggregate periods of time where normal service is not provided. This will be achieved by reporting all availability metrics in both percentage and hour figures. In cases where a location has not met its service target, the hourly figure will be provided with the details. The inclusion of availability figures in hours provides context to the generalised percentage figures currently being utilised. Delay metrics - In response to BARNZ’s submission that the ‘average delay per flight’ is not useful because it is a smoothed average figure, Airways agrees that it does not add much information over the ‘monthly inflight delay’ metric. In addition, Airways notes that airline-specific delay and performance reports are provided to airlines on a monthly basis, and any duplication of similar information would not be an efficient use of the Scorecard. Consequently, the ‘average delay per flight’ metric will be removed in order to keep the Scorecard focussed and concise. Regarding NZ Airports’ submission on extending delay metrics to include regional airports, Airways is unable to do this, as delay metrics are provided by the flow management system which only covers Auckland, Wellington, Christchurch and Queenstown. IFR movements per core FTE - The current ‘IFR movements per core FTE’ metric target is lower than the current performance. To clarify this measure Airways will restate this target as ‘>940’ to indicate that 940 is the minimum level of performance that is targeted. Cost per IFR hour - The current ‘cost per IFR flight hour’ metric target is higher than the current performance due to Airways providing a more cost-effective operation than targeted. This target is increasing over the FY20-FY22 period due to the increasing costs being driven by the significant enhanced service projects scheduled for this period.
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