TRENDS
USE CASES BY PATHWAY CX and UC: Physicians, nurses, and specialists PARTNER ACTION: Lead with compliance: “When was your last HIPAA security risk assessment? We can help you identify the gaps and build a remediation roadmap that addresses your highest-risk vulnerabilities first.” communicate via HIPAA-compliant secure messaging and video–accelerating care coordination and eliminating the phone tag that delays patient care decisions Mobility: Clinicians update charts, access patient data, and enter medication orders at the bedside using secure, MDM-managed tablets—improving documentation accuracy and reducing errors tied to delayed entry. Networking and connectivity: Medical IoT devices—vital sign monitors, infusion pumps, diagnostic imaging—transmit data directly to EHRs over secure, high-availability wireless networks. Network downtime in a clinical setting is not a productivity issue. It is a patient safety issue. Security: Patient data is protected through encryption, secure access control, multi-factor authentication, and full audit trails. HIPAA compliance is not optional—and enforcement actions are increasing in frequency and dollar magnitude. POS and Payments: Patients self-service registration and payment kiosks reduce front-desk administrative burden, shorten wait times, and improve financial clearance rates before care is delivered. Cloud: Cloud-based analytics identify patterns in care delivery, patient outcomes, and operational efficiency— enabling evidence-based decisions about staffing levels, protocols, and capital investment.
Robotic-assisted surgery improves precision and patient outcomes. The connectivity and monitoring infrastructure supporting robotic systems is a significant and recurring technology investment. Telehealth adoption has permanently expanded access to care, particularly for rural and underserved populations. The UC, connectivity, and endpoint infrastructure supporting telehealth is a direct and growing partner opportunity. IoT-connected wearables enable continuous vital sign tracking outside clinical settings, feeding real-time data into care team dashboards and enabling proactive intervention.
Nearly two-thirds of consumers are now comfortable using robotics, VR, AR, and AI for preventive care and health monitoring. The adoption curve is accelerating. (Source: Cigna, 2024)
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