What is MAA’s Follow-up Policy?
Below is a quick guide describing MAA’s Follow-Up Policy! You can also find this in more detail by logging into AccessMAA and searching for Funnel Follow-up and Task Automation Schedule.
Prospect – No Tour Scheduled
Immediate – 48 Hours
3 to 14 Days
14 - 60 Days
Immediately : Auto Email if lead source is Website/PMS/Anyone Home/ILS 10 Minutes : Auto Email if lead source is Phone Call
Funnel
Day 5: Auto Email/SMS
Day 25 : Auto Email Move in Date in 3 Days : Auto Email
Automation
Day 9: Auto Email/SMS
Day 14: Auto Email/SMS
*Walk ins are Excluded
Task- Phone Call
Immediately : Call if lead source is Website/ PMS/Anyone Home/ ILS—Due in 24 hours Immediately : If no move in date or lay- out—Due in 48 hours
Day 3 : Phone Call - To Schedule a Tour - Due in 24 hours Reoccurring every 10 days : Phone Call - No Communi- cation - Move in Date is 5-29 Days—with no communica- tion from the agent– Due in 24 hours Reoccurring every 20 days : Phone Call - No Communi- cation - Move in Date is 30- 60 Days—with no communi- cation from the agent– Due in 24 hours
Desired Move in Date : day after the move in date has passed—Due in 24 hours
Reoccurring every Day 30 : Email—No Communication— Move in Date in > 60 Days— with no communication from the agent—Due in 24 hours
Task- Email
14
Made with FlippingBook flipbook maker