Items to complete during your first 30 days with MAA
Ensure all items in your Getting Started tab in Workday are completed on day 1 of employment. In your first two weeks, visit your Onboarding Dashboard to complete new tasks added periodically. Your Regional Training Specialist will come to your property to spend two full days of in- person training with you. Know your Competition: shop your competitors. Ask your Property Manager who the two biggest competitors for your community are. Use the instructions from the “Know Your Competition” activity in this workbook, and use the Competitor Information form during the exercise. Try to complete this activity before your RTS comes! Visit any MAA Sister Communities nearby and introduce yourself to the Property Team . It is important to know what the other MAA Communities near your community have to offer. Even if we cant help a prospect, we can keep them in the MAA family! Shadow other team members while on the phone and on tours. This will help you learn your community! Please note that you should not tour independently before your RTS One-on- One Mentoring has been completed. Check out a few keys to some vacant apartments on your community. Locate the apartments and go in each one to study the differences in the floor plans. Call some of your MAA Sister Properties pretending to be a prospect and use the shop report to score the phone call. Be sure to tell them who you are and why you called at the end of the conversation. Review the MAA Follow-Up Policy. Complete the “Homefinder” Activity on the MAA Software Applications page. Review the “Explanation of the MERLIN Lease Document”. Familiarize yourself with your community’s standard tour route. Familiarize yourself with the MAA Telephone Guide and become more comfortable with your greeting when answering the phone. Complete the Funnel Scavenger Hunt Activity in this toolkit.
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