TABLE OF CONTENTS
Introduction………………………………………….………………………………….……………………… 3
MAA’s Culture In Action…..…………………..………………………………….………………………….. 4
Day 1 Funnel Checklist.……….………………………………….……………………………..…………...5
Agenda for Online Curriculum.……….………………………………….………………………………...6
Items to Complete within your first 30 days..………………….………………………………….……...9
Know Your Competition Activity…..……………………………………….……………………………... 10
Resources and Support………………………………………………………………………………………11
MAA Software Applications……………………………………………………………………………….. 11
Follow Up Policy ………………………………………………………………………………………...…….14
Corporate Housing ………………………………………………………………………..…………...…….16
Fair Housing Quick Guide…………………………….………………………………….……………….... 17
Choose Your Words……….………………………………………….……………………………………… 20
Common Furniture Dimensions Cheat Sheet..…………………………………………………………. 21
Leasing Workflow…...…………………………………….……………………………….…………………. 22
Explanation of the MERLIN Lease Agreement…...………………………………….…………………. 24
MAA Telephone Guide…………………..……………………….…...……………………….…………….30
Blank MAA Shop Report……………...……………………….……………………………………………. 31
Mystery Shop Self Evaluation ……………………………………………………………….………………36
Leasing Consultant Daily and Weekly Tasks…………………………….………………………………..38
Opening the Store Checklist ………………………………………………….…………………………….40
Next Steps …………………… ………………………………………………….…………………………….45
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