TABLE OF CONTENTS
Introduction………………………………………….………………………………….……………………… 4
MAA’s Culture In Action…..…………………..………………………………….………………………….. 5
Community Information…..…………………..………………………………….………………………….. 6
Day 1 Funnel Checklist.……….………………………………….……………………………..…………...11
Agenda for Online Curriculum.……….………………………………….………………………………...13
Items to Complete within your first 30 days..………………….………………………………….……...15
“Be in the Know” Online Course Workbook...………………….…………………………………...…...16
One-on- One Mentoring from for Leasing Consultants………..……………………….………………16
Know Your Competition Activity…..……………………………………….……………………………... 20
Resources and Support………………………………………………………………………………………21
MAA Software Applications……………………………………………………………………………….. 22
Follow Up Policy ………………………………………………………………………………………...…….24
Corporate Housing ………………………………………………………………………..…………...…….26
Fair Housing Quick Guide…………………………….………………………………….……………….... 27
Choose Your Words……….………………………………………….……………………………………… 30
Common Furniture Dimensions Cheat Sheet..…………………………………………………………. 31
Leasing Workflow…...…………………………………….……………………………….…………………. 32
Explanation of the MERLIN Lease Agreement…...………………………………….…………………. 34
MAA Telephone Guide…………………..……………………….…...……………………….…………… 40
Blank MAA Shop Report……………...……………………….……………………………………………. 41
Mystery Shop Self Evaluation ……………………………………………………………….………………46
LeaseHawk……………..………………………………………………………………………………….…...48
Funnel Scavenger Hunt………………………………………………………………………………….…...51
Leasing Consultant Daily and Weekly Tasks…………………………….………………………………..54
Opening the Store Checklist ………………………………………………….…………………………….56
Next Steps …………………… ………………………………………………….…………………………….61
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