MAACK Leasing Toolkit
W E L C O M E to MAA! We are excited that you have decided to join MAA as a Leasing Consultant and want to pave the way for your learning and development in this role. What does MAACK Stand for? MAA C areer K ickoff! We cant wait to kick off your career with MAA!
During the MAACK program, you will have the opportunity to gain exposure to a variety of topics, all-important to the successful performance as a Leasing Consultant. You will have the opportunity to build on each of your learnings as each component of leasing is taken to greater depth.
With this Leasing Toolkit, we encourage you to take notes and write down questions that you have for your Regional Training Specialist, Property Manager, or anyone else that can help you develop and add to your knowledge base.
The overarching objective of this training program is to develop in you the necessary skills, knowledge, and behaviors to become an effective contributor with MAA. We strive to build your capabilities and confidence to accelerate your learning and development.
After completing the MAACK program, new Leasing Consultants should:
• Conduct personalized and persuasive leasing presentations and execute to leasing effectiveness expectations
• Perform in their job role with minimal guidance
• Be an active and involved team member onsite
• Achieve benchmark level shop results
• Attain targeted proficiency levels and consistency in their performance
• Provide ongoing exceptional customer service for increased resident retention
• Know their resources from systems to support staff
• Know their job responsibilities and expectations in their role along with an understanding of their job performance
This toolkit is meant to be self-directed and self-explanatory (after reading the directions provided behind each tab in your workbook) and should be a great resource to you as you become comfortable in your role as a Leasing Consultant. Of course, if you have any questions, please refer your questions to the person that got you started this morning or your Regional Training Specialist.
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