POWER OF ONE FLEXIBILITY
New Business A Result Of Our Ability To Deliver Multiple Services
One of the best things about our ability to provide multiple services is the opportunities it creates for our entire team. This Power of One mentality was recently put to good use within our Dedicated team. In the Atlanta area, we recently signed a Dedicated contract with Diversitech, a parts distributor in the HVAC industry. This addition allowed about 20 associates the opportunity to transfer into a new account. As part of our new Diversitech operations, we deliver from one customer location to another, with two lanes going out of the Atlanta area to Tempe, AZ, and Columbus, TX. “Integrated sends us the load tenders and handles billing the customer,” John says. “It’s a little different than how we normally operate. We were given that flexibility by Mr. Sasser, and that was very meaningful to us.” EXISTING RELATIONSHIP An important reason we were able to land a Dedicated account with Diversitech is that we already have a strong relationship and have proved “This is just drop-and-hook on both ends,” explains Director of Dedicated Operations JOHN CREAMER . “Our drivers aren’t touching anything. They’re just providing transport.” JOHN CREAMER
the value of partnering with Averitt. Our Dedicated team currently handles inbound transload from Savannah up to Diversitech’s Buford, GA, location. And Diversitech is an established Averitt LTL customer. The future looks even brighter for our partnership with Diversitech. We’re already looking to add more Dedicated lanes, and we’re in the process of increasing our LTL presence in the Atlanta East area. It's just another example of how we can grow our business and increase bill count through The Power of One! T m
When we go above and beyond to provide excellent service, it shows that Our Heroes Wear Red! These associates went the extra mile to represent Averitt with pride – and our customers said it showed!
TRACEY COKER – Atlanta West I want to express much gratitude for the care, timely communication and friendship I have gained with Tracey Coker. I have loved getting to know and work with her over the years due to her vibrant personality, people-first mentality and hard-working attitude. Tracey is the reason why we use Averitt as a carrier within our transportation network. Monica, Border Equipment – Conley, GA
KARLEY WILSON – National Call Center Karley went above and beyond to assist me. She was incredibly helpful in providing updates, even when she didn't have all the information. Her proactive communication and genuine desire to resolve the issue were truly commendable. Karley's dedication to customer satisfaction is a valuable asset to the team. I wish there were more people like Karley in customer service. Rossana, GE Appliances – Louisville, KY MICHAEL GORDON – Birmingham Michael is always going above and beyond to make sure that our supplies are placed in our storeroom exactly where we want them. He is very kind and courteous. His uniform is always neat, and he serves with a smile. Ashley, Salon Centric – Tuscaloosa, AL
ROGELIO HERRERA – Amarillo We were in a bind to have a shipment picked up and delivered the same day. Rogelio saved our biscuits, and we will never forget it!
We will now use Averitt for our other shipments. Celina, Grower’s Source – Big Sandy, TX
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