You Can Never Say Too Many Thank-Yous
Do you say thank you when someone has helped you or done something nice for you? Back in the mid 1980s, when I had decided I wanted to be in the fast-food business, I built an Arby’s restaurant from the ground up. It was a monumental task because the location I decided to build on was about 100 miles from where I lived, which made it more difficult than it should have been. But what I remember most about this experience was the trainer sent from Arby’s corporate to help train the employees and get the store open. He was a seasoned trainer and had worked all over the country and knew how to work with people on the highest level. He told me and the crew that you can never say too many pleases and thank yous. It was a lesson I never forgot. I don’t think you can ever say thank you enough. Whether it is to someone who opens a door for you or has given you service, or someone just doing their job, it feels good for both the person receiving and the person giving to say thank you. Over my years of selling convenience stores, I started asking my clients if they would be kind enough to write me a short testimonial saying they were happy with the job I had done for them in helping them to step away from the daily operations of their convenience stores and move to another chapter in their
life. On my website TerryMonroe.com , I have many testimonials from satisfied clients. But what I have not done was to say thank you to them in a public manner. The following is a partial list of the wonderful individuals who were kind enough to give me a testimonial and the opportunity to work with them. I want to say thank you to each one of them and how much I appreciate them. Greg and Pat Junghans – Shop Quik Stores Mike Owens – Freedom Oil Jeff Scully – Scully Oil John & Lisa Salden – DJ’s Mart
Terrill Tuten – Anderson Oil Company Bill Loeder – Loeder Oil Company Mike Meier – Meier Oil Company
Dave Golwitzer – Illco, Inc. Mike Frawley – Frawley Oil
Mark Frazer – 7-2-11 Food Stores Jay Thomas – One Stop Convenience John Logue – SAC Companies JD Dykstra & Don Draughon – Pops Mart Donna & Randy Wagner – LaFaive Oil Frank & Kay Lotter – Lotter Oil
Kathy Puegh – Johnson Oil Wayne Baker – Warrenton Oil Rick Marketti – MKM Oil
Brian Fisher – Free Enterprise, Inc. John Baltus – Baltus Oil Company
Rick & Ed Francois – Francois Oil Josh & Josi Severson – Severson Oil Todd Van Zeeland – Van Zeeland Oil Nick & Peter Lang – Blue Moose Jim Kemerling – Riiser Energy
Carol Horne – Marshall Convenience Stores Bob O'Connor – Jetz Convenience Stores Dennis McCarthy – Blarney Castle Larry & Christy Sharpe – Blythewood Oil John & Lisa Wortman – Jack Flash Stores Andrew & Tom Fleming – Fleming Oil Dwain Trowbridge – Bridge Stop Stores Melissa Wagner – Wagner Oil Wayne Compton – Jiffy Stop Stores Alan Meyers – Meyers Oil Tony Wied – Wied Oil Dan & Lori Pamperin – Titletown Oil Jerry McDaniels – McDaniels Trucking Bill Johnson – Lions Quick Marts, Inc. Linda Bianchi – Thoele, Inc.
Dirk Lenthe – Stamart Denny Knott – Ney Oil Daryl Becker – Beck Oil Monica Musich – Valley Dairy Becky Shotwell – Stop-N-Go Convenience Stores Greg Bultman – Quality State Oil Chuck Feeney – Feeney Oil
John Miller – Colonial Pantry Stores Jim & Pat Fash – Jiffy Mini Marts
–Terry Monroe
... continued from Cover time to stay competitive and keep the high sales they were enjoying. They had a problem. They could spend the time and money they needed to stay competitive or sell for a very high price today and take the money off the table rather than invest a lot of money and time and hope they get their money back sooner than later. We solved John and Sue’s problem by getting them more money for their stores than they thought possible without having to spend millions of dollars in hopes the stores would remain competitive. Mary and Jim were a happily married couple who built and operated 17 convenience stores. They were close with their employees, and they had quite a few family members who worked in the business, too. It was truly a family business. As it is in life, everything was good until one day, Jim got sick and eventually passed away. Since Mary had helped build the stores and was fully engaged in the running of the stores, she continued to operate the stores herself without Jim. Even though Mary knew the ins and outs of the business, it wasn’t the same without Jim and his expertise. Eventually, the long hours and stress of running the business and dealing with competitors building new stores in the same
towns they had stores in was too much for Mary. Mary had a problem. She knew if she did not continue to grow and build new stores, the business would falter and begin to die. I helped Mary and her family to structure a plan to divest all the stores and take care of the family members who had worked in the business. Basically, we are all in the problem-solving business and creating value regardless of what type of business we may be in. I hope you never have the same kind of problems like Mark, Kevin, John, Sue, and Mary had, but if you ever do have such a problem, you will know who to call and it won’t be Ghostbusters either. At American Business Brokers & Advisors we pride ourselves on being available to help business owners before there is a problem. I hope you have a fantastic Fourth of July and enjoy the 250th anniversary of the greatest country in the world we are fortunate enough to live in. –Terry Monroe
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