Report to the Community
I t’s hard to believe that the new Winchester District Memorial Hospital (WDMH) opened just three years ago – providing a brand new facility with expanded services. From the new Emergency Department, to the birthing rooms, to the latest CT Scanner, WDMH became the most technically advanced health care facility in rural Ontario. But we haven’t stopped there. In this Report to the Community , we are pleased to share some of the accomplishments of the past year, and to provide an update on where we are going. At WDMH, we are fortunate to have a stellar team of staff members, doctors and volunteers who put our patients and their families first every day. They combine the latest technology and expertise with the human touch that WDMH is known for - providing quality care close to home. The results speak for themselves. Here are just a few highlights: ■ Quality improvement is an ongoing priority at WDMH
■ We continue to expand the care we provide to local communities, working with our health care partners. For example: ■ 664 babies took their first breath at WDMH, in a comfortable, home-like setting. The Childbirth Program includes family physicians, midwives, specialists and nurses who offer full service care with 24/7 pain management.
■ All of WDMH’s chemotherapy nurses are now certified through the respected de Souza Institute
and are recognized for their advanced cancer care nursing knowledge and skills. This year, we also
introduced ISAAC, an online computer tool to help cancer patients assess their symptoms and take control of their own health. ■ WDMH’s teaching programs continue to grow, as we educate the next generation of healthcare professionals. In fact, close to 200 students- ranging from paramedics to physiotherapy assistants - spent time at WDMH last year. We also welcomed two new family medicine residents who will practice full-time at WDMH for the next two years . Many of these students turn their educational opportunity into a career in Winchester. In the last six years, 62 graduates have been hired following their placement at WDMH.
as we focus on safety and patient-centred care. Last year, we were pleased to meet our goals focusing on hand hygiene, wait times, length of stay and the time it takes to receive pain medication.
■ As a satellite site for chemotherapy and dialysis , we provide timely and supportive care right here in Winchester. Our unique Breast Care Program supports women by providing proper assessment, accurate information and prompt follow-up to any concerns. ■ Our inpatient and day surgery programs are growing as we work with specialists from Ottawa to bring care close to home. ■ WDMH’s busy Diagnostic Imaging department recently received its first accreditation for Bone Mineral Densitometry (BMD) testing. This voluntary process includes a rigorous analysis of staff performance and quality measures.
■ The latest patient satisfaction report shows that the overall satisfaction for medical, surgical and day surgery patients is 100%– making WDMH the highest performer in Ontario. Both maternity and emergency patients were also pleased with their care, at 94% and 83% satisfaction respectively. It’s a team effort and we will continue to look for ways to do even better in the future.
Together, we are keeping care close to home and ensuring the right services are available when our communities need them. Thank you for your continued support of WDMH.
By the Numbers Human Resources: s STAFF s PHYSICIANS DENTISTS AND MIDWIVES s VOLUNTEERS
Expenses ■ Salaries and benefits $19,272,962 ■ Medical staff remuneration $4,613,652 ■ Supplies and drugs $8,038,987 ■ Other $4,467,689 Total expenses $36,393,290
Revenue ■ Global funding $25,891,391 ■ P atient services funding $4,547,528
■ Other revenue $6,026,911 Total revenue $36,465,830
2011 2012 22,989 23,055
Emergency Visits
Surgery - Inpatient Procedures - Day Surgery Procedures
453
501
3,968
4,288
Births
520 664
Diagnostic Imaging Procedures Cancer Care - Ontario Breast Screening Program
31,913 36,066
2,119
2,259
- Colonoscopies
1,743 1,847
- Chemotherapy Visits Ambulatory Clinic Visits
2,032
1,861
17,669 18,638
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