Duties and Responsibilities
Job Description
Job Title:
Retail Manager (QM Food)
Department:
Professional Services / Estates & Facilities Directorate / Catering & Hospitality
Reports to:
Head of Catering and Hospitality)
Grade:
5 (Full Time) Permanent
Appointment period:
Current Location:
Mile End
Job Context
The Retail Manager, QM Food, will lead on the front of house service delivery for the restaurants and cafes in scope (The Curve, SCR, People’s Palace Café, Muccis, Grad Centre Café and the Nucleus) and will form part of the senior management team within QM Food (Retail & Hospitality). The job context will include new retail outlets coming on-line to include a café in the new Business School at Mile End, a food operation within Dept W in Whitechapel, and a potential new opening in the Queen’s Building at Mile End.
Job Purpose
The Retail Manager purpose is to deliver a best in class service for students, staff and visitors, ensuring that the retail offer is fit for purpose, with ‘best in class’ customer service delivery and consistent financial performance. The offers will need to be diverse to match the evolving customer needs, with innovation interwoven into the operation, to introduce high street retail practices into the current offer to include demand management, offer development, consistency of service, brand alignment and digital implementation.
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