Transurban Corporate Report FY25 Introduction
Working with our stakeholders
How we engage
What we heard was important
Customers
• Customer listening program; customer research; customer panel. • Customer channels: apps; website; phone; social media; retail outlets. • Customer engagement campaigns; advertising; newsletters; social media. • Official and regulator meetings; federal, state and local government submissions; agency submissions. • Industry partnerships; memberships; events. • Partnering on shared issues (e.g. road safety). • Engagement on initiatives and grants; asset milestones; events. • Institutional and retail investor engagement; one-on-one meetings; twice-yearly surveys. • Results briefings (half and full year); AGM; quarterly traffic releases; investor centre website. • Proxy adviser and environmental, social and governance (ESG) engagement. • Community surveys; corporate trust and mobility trends research. • Events; community liaison groups and consultative committees; information sessions; site tours. • Advertising; newsletters; social media; letter drops; door knocking; media coverage. • Partnerships; community grant programs; school and grassroots activities. • Employee listening program. • Internal communications: all-employee meetings; leadership forums; intranet and other digital forums. • Inclusion and wellbeing events and education. • HSE training and observations.
• Customer value and experience. • Road safety and customer welfare. • Cybersecurity and data privacy. • Cost of living pressures and strengthening support for customers in financial hardship.
Government and industry
• Relationships and positive partnerships. • Customer experience and welfare. • Community engagement and investment, including being responsible custodians of our assets.
Investors
• Performance. • Strategy and sustainable growth. • Future and long-term value creation.
Communities
• Road works and construction. • Environmental performance. • Community education and investment. • Being a long-term partner to communities, and contributing to social, economic and environmental value.
Our people
• Growth and development. • Belonging, wellbeing and safety. • Culture and purpose, including an open, collaborative and high-performing environment.
Business partners and suppliers
• Annual supplier survey. • Shared-objective setting; pipeline and future works’ scope engagement. • Decarbonisation and climate change mitigation actions.
• Sustainability and social procurement. • Industry engagement. • Strong relationships and partner engagement, including building strong and mutually beneficial relationships that create sustainable value.
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